211 Toledo - Community Resource Advisor - Part-Time
Description STATEMENT OF THE JOB Provides information and referral services and crisis intervention services by phone and electronically to the public and community professionals 24 hours/day, 7 days/week. ESSENTIAL DUTIES AND RESPONSIBILITIES
- Interviews clients and conducts a thorough assessment of their needs
- Identifies appropriate resources
- Supports the client in implementing the referral, and when appropriate, makes the linkage with other agencies for the client
- Advocates for the inquirer, when necessary, to assist in contacting and utilizing resources.
- Conducts follow-up to ensure that the inquirer’s needs have been met
- Uses crisis management techniques in accordance with agency procedures
- Maintains complete and accurate documentation
- Responsible for staying current with all ongoing training requirements for both services
- Assists with community outreach activities as assigned by the management team
- Actively involved with agency programs and events
- Supports operations during times of disaster as defined by agency policy
- Maintains up to date knowledge of agency processes and policies & procedures
- Performs all other duties as assigned
Requirements
REQUIREMENTS High school diploma and experience with human services preferred. Successful completion of 40-hour classroom training required (provided by Gryphon Place). This position requires at least one weekend day, per week. Must have evening availability. KNOWLEDGE / SKILLS / ABILITIES
- Well-developed interpersonal skills
- Excellent computer skills
- Demonstrated crisis intervention skills
- Versed in substance abuse issues and mental health issues
- Clear and effective communication and accurate assessment of inquirer’s needs
- Ability to function as a team member in an experiential learning setting
- Ability to effectively problem solve and resolve conflict
- Ability to work independently with minimal supervision
- Ability to maintain professional expectations and assist individuals with diverse backgrounds
- Knowledgeable of program procedures and contact centers informational system
- Must have reliable, secure internet service along with cellular phone.