Accounts Receivable Collections Specialist
About the position About us: Paramount Global Surfaces (PGS) is a leading importer and distributor of premium European porcelain tile and a premier source for natural stone from the world’s most renowned quarries. Our products are specified across new construction and renovation projects alike, supporting residential and commercial builds with high-quality, design-driven solutions. PGS goes to market through two distinct floor covering brands: Happy Floors, which sells into the residential market through a diverse base of more than 6,000 independent dealer customers throughout the United States; and Stone Source, which sells into the commercial market through its relationships with approximately 1,800 architecture and design firms, and 4,000 contractors/installers and corporate customers across multiple commercial and multifamily end markets. At Paramount Global Surfaces, we combine industry expertise, design-driven product offerings, and a customer-first mindset to help our partners succeed and create beautiful, lasting spaces. The Accounts Receivable (AR) Collections Specialist is responsible for managing and collecting outstanding receivables from authorized dealer accounts across the United States. This role plays a critical part in optimizing working capital, reducing DSO, and minimizing bad debt risk in a fast-paced, private equity–backed wholesale distribution environment. The ideal candidate combines strong customer relationship skills with disciplined credit control practices and a data-driven approach to collections performance.
Responsibilities
- Proactively manage a portfolio of assigned dealer accounts to ensure timely payment of invoices.
- Conduct outbound collection calls and email follow-ups on past-due balances.
- Monitor aging reports daily and prioritize collection efforts based on risk and materiality.
- Resolve invoice disputes by coordinating with sales, customer service, shipping, and operations.
- Negotiate payment plans when appropriate while protecting company interests.
- Place accounts on credit hold in accordance with company policy and escalate high-risk accounts.
- Assist with credit reviews of new and existing dealer accounts.
- Monitor credit limits and payment trends; recommend adjustments as needed.
- Identify early warning signs of dealer distress and escalate to management.
- Support documentation and compliance with credit insurance (if applicable).
- Maintain accurate AR aging and collection notes in ERP system.
- Track and report key KPIs including:
- Days Sales Outstanding (DSO)
- Aging bucket trends
- Past-due percentages
- Bad debt exposure
- Provide weekly updates to management on high-risk accounts.
- Partner closely with Sales to balance growth objectives with disciplined credit control.
- Work with warehouse/logistics teams to resolve shipping discrepancies impacting payments.
- Support month-end close by reconciling AR subledger and assisting with reserve analysis.
Requirements
- 2+ years of accounts receivable or commercial collections experience, preferably in wholesale distribution.
- Experience managing high-volume dealer or B2B accounts.
- Strong understanding of credit risk and aging analysis.
- Proficiency in ERP systems (e.g., SAP Business One, Microsoft Dynamics GP).
- Advanced Excel skills (pivot tables, aging analysis, reporting).
- Excellent verbal and written communication skills.
Nice-to-haves
- Experience in building materials, flooring, tile, or related wholesale industries.
- Experience in a private equity–backed or high-growth environment.
- Experience with Microsoft Dynamics GP Version 18 (Great Plains 2021)
- Knowledge of lien rights, NTOs (Notice to Owner), or construction-related payment structures is a plus.