Admin III Correspondence

Requirements

Description & Requirements Maximus is looking for Admin III Correspondence Agents. The Correspondence Agent provides knowledgeable written responses to Federal Student Loan (FSA) inquiries in a courteous and professional manner. In the event of high call volume, you may be required to assist with answering inbound calls regarding FSA Loan Servicing. Essential Duties and Responsibilities

• Works on assignments that are moderately difficult, requiring judgement in resolving issues.
• Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
• Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures. - Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
• Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
• Interpret paperwork and make sound judgments based on information received.
• Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
• Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
• Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
• Must support high call volume days by taking inbound borrower phone calls.
• Must complete and pass DRG call center customer service training.
• Must make outbound borrower calls as needed.
• Must be able to effectively read a prepared/ written script out loud.
• Apply data program techniques and procedures to daily tasks.
• Generate reports, store completed work in designated locations and perform backup operations.
• Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
• Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
• Applicants will be required by contract to undergo program update training as student financial assistance programs change.

Additional Requirements Per Client:

• Must reside in the U.S
• Must be a U.S. Citizen
• Must be able to pass a criminal background check.
• Must not be delinquent or in default on any federal student loans.
• May be required to work scheduled holidays, overtime, and Saturdays.
• Adhere to policies as they relate to protecting personally identifiable information.
• Must have the ability to write using proper grammar and punctuation.
• Must have the ability to type a minimum of 23 WPM required.
• Must have the ability to work independently and in a team environment.
• Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
• Must be able to navigate Microsoft Excel spreadsheets.
• Must have the ability to identify new scenarios and ask for guidance when none is available.
• Must have a logical thought process.
• Must be organized, take accurate notes, and refer to notes during processing.
• Must welcome as well as accept constructive/constant feedback.
• Must have the ability to use resources and tools to effectively communicate: IM Chat, helpful guides/best practices, and training material.
• Must have at least two (2) years Student Loan customer service and/or call center and a good understanding of the Student Loan process.

Home Office Requirements:

• Private and Secure workspace from home
• Access to Wi-Fi, LAN (wired connection/ethernet) or both at home
• Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)
• Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)

Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance. Final suitability determination is the sole discretion of the Department of Education. Minimum Requirements

• High School diploma or equivalent with 2-4 years of experience.
• May have additional training or education in area of specialization.

EEO Statement Maximus is an equal opportunity employer.