AI & Automation Operations Support Analyst (Co-Pilot)
Position: AI & Automation Operations Support Analyst Position Type: Full time, Permanent (Existing Vacancy) Location: Toronto, ON (Remote) or any Canadian Market The Company: Postmedia is a Canadian news media company representing more than 110 brands across multiple print, online and mobile platforms. Award-winning journalists and innovative product development teams bring engaging content to millions of people every week whenever and wherever they want it. This exceptional content, reach and scope offers advertisers and marketers compelling solutions to effectively reach target audiences. We are always on the lookout for talented individuals to join our team. The Opportunity: The AI & Automation Operations Supporting Analyst contributes to the development, maintenance, and optimization of Postmedia’s automation and AI‑enabled workflows. This role provides hands‑on assistance with building n8n workflows, supporting Microsoft Copilot & Power Apps integrations, maintaining documentation, and ensuring automations run reliably and securely. This position is not an engineering-focused position and does not require deep technical development expertise, but rather hands-on support in workflows, platforms, and AI-assisted processes. What you’ll do: 1. Platform Support (n8n + MS Copilot, Power Apps Integrations) Assist in monitoring the health and performance of automation workflows. Help maintain configurations, credentials, and integrations across n8n and Microsoft Copilot. Support environment management tasks such as updating test environments, migrating workflows, and handling basic versioning steps. Document workflow deployment steps and operational processes. 2. Workflow Development & Standards Adoption Build and modify workflows following established architecture and coding standards. Apply naming conventions, error handling patterns, and retry logic as trained. Support optimization efforts by identifying simple improvements. Participate in workflow reviews for low to moderate complexity automations. 3. AI‑Enabled Automation Support Implement AI‑assisted workflow steps (e.g., structured prompts, enrichment steps) with senior guidance. Follow defined criteria to select the appropriate automation environment (n8n, Power Automate, Copilot Studio). Help maintain reusable components and workflow templates. 4. Governance, Security & Compliance (Foundational) Follow documented security practices for credentials and API access. Assist in applying guardrails such as input validation, prompt hygiene, and rate‑limit controls. Participate in basic checks for anomalous workflow execution. 5. Operational Monitoring & Continuous Improvement Monitor dashboards and report workflow failures or unusual patterns. Log incidents and support root‑cause analysis efforts led by senior members. Contribute to updating documentation that improves reliability and maintainability. 6. Cross‑Team Collaboration Work with Operations, Dev, Security, Data, and Business teams to gather requirements and clarify workflow needs. Support internal users by explaining workflow functionality or helping them run simple automations. Join standups, planning sessions, and design discussions as a supporting contributor. Who you are: Must have experience (1–3 years) with automation tools such as n8n, Copilot, Power Automate. Basic workflow engineering abilities, including working with APIs, webhooks, and SaaS integrations. Familiarity with Microsoft 365 (Teams, SharePoint, Outlook) and identity fundamentals. Basic knowledge of AI platforms (Copilot, GPT, Gemini) and prompt‑based steps. Comfort working with JSON, API calls, tokens, and basic logging. Eagerness to learn automation architecture and AI‑driven workflow concepts. Strong attention to detail and consistency in following standards. Ability to communicate clearly with both technical and non‑technical stakeholders. Comfortable documenting processes and maintaining organized workflows. Compensation: Employment offers presented to the selected candidate are based on a combination of qualifications, experience, responsibilities of the role and the candidate's location. Base Salary: $59,000 - $72,000 + health & dental + pension matching + vacation We thank in advance all applicants for their interest, however only those candidates under consideration will be contacted. Only candidates legally eligible to work in Canada will be considered. No phone calls or agencies please. Postmedia Network Inc. is committed to providing accommodations for people with disabilities in all areas of the hiring process. If you require accommodation during the hiring process, please make your needs known in advance. Accommodation requests will be provided on an individual basis. Postmedia Network Inc. is committed to employment equity and an inclusive barrier-free selection process and work environment. Postmedia Network Inc. encourages applications from women, aboriginal peoples, persons with disabilities and members of visible minorities. LI-Remote LI-KC1