AI & Business Process Engineer

Summary

At Level Access, we believe that AI should deliver meaningful and measurable impact—not just experimentation. We are seeking an AI Transformation Engineer (People) to transform how our People organization operates by designing and building AI-powered automations that reduce administrative burden, improve scalability, and create capacity for strategic work. This role will partner closely with HR Business Partners, Talent Acquisition, People Operations, Enablement, Internal Communications, Compensation, and EPMO teams to redesign and automate workflows that improve employee and manager experiences. You will not simply automate existing processes—you will reimagine them for efficiency, scalability, and measurable business outcomes. You’ll work within the Microsoft ecosystem (Power Platform, Power Automate, Copilot) and leverage additional tools as needed in partnership with Technology for secure, scalable solutions. This is a 6-month contract role (40h/week).

Key Responsibilities

• Design and Deliver Automation Solutions
• Identify, analyze, and prioritize opportunities to eliminate manual work and improve efficiency across the People function.
• Map current workflows, identify root issues, and redesign processes before automating.
• Build and maintain automation solutions primarily in Microsoft Power Automate, Power Platform, Copilot, and related tools; integrate with additional platforms (e.g., Zapier, APIs) as needed for scalability and cost-effectiveness.
• Ensure all solutions are secure, measurable, scalable, and maintainable.
• Advance AI Adoption and Enablement
• Partner with stakeholders to define high-value AI use cases and embed them into daily workflows.
• Document and communicate workflows in clear, accessible formats for non-technical users.
• Simplify technical concepts into practical guidance to support successful adoption.
• Improve Data and Process Foundations
• Strengthen process documentation, data quality, and operational clarity to support long-term automation strategy.
• Contribute to governance and best practices for AI-enabled workflows within the People organization.

Qualifications

• Strong experience in business process analysis and redesign, with proven success delivering measurable improvements.
• Hands-on experience building automation workflows using Microsoft Power Platform, Power Automate, Copilot, and similar automation tools.
• Experience with HR systems, recruiting platforms, LMS tools, or collaboration systems.
• Solid understanding of APIs, webhooks, and systems integration.
• Practical experience with AI technologies such as Copilot, ChatGPT, Claude, or similar tools embedded in day-to-day workflows.
• Demonstrated ability to manage complex projects independently, prioritize effectively, and deliver results in a fast-paced environment.
• Excellent communication skills to engage and enable non-technical stakeholders.
• Comfortable operating in ambiguity and driving clarity across multiple projects.

Nice to Have:

• Experience in SaaS or technology organizations.
• Ability to measure automation impact and adoption.
• Exposure to AI governance, enablement, and change management programs.

Application Process If you thrive in a fast-paced environment and you are eager to make a significant impact in the field of accessibility, we would love to hear from you! Level Access is committed to workforce diversity and is an Equal Opportunity Employer. We are dedicated to providing reasonable accommodations throughout the hiring process. Level Access uses artificial intelligence (AI) tools to support and enhance our recruitment and hiring processes. These tools may assist with activities such as résumé screening, skills assessments, interview scheduling, and communication. These tools are designed to assist our recruiters and do not make final hiring decisions. All AI-assisted processes are subject to human review and candidate information is handled in accordance with our Privacy Policy and applicable regulations. To learn more about how we collect and use personal data, please review our Privacy Statement (https://www.levelaccess.com/privacy-statement) and our Trust Center (https://trust.levelaccess.com).