AI Technology Enablement Specialist
Commerce Bank is seeking an AI Technology Enablement Specialist to assist in developing and delivering training materials for AI-enabled productivity tools. The role includes supporting user onboarding, responding to inquiries, and facilitating AI adoption initiatives in a hybrid work environment.
Responsibilities
- Assist in developing and delivering training materials for AI-enabled productivity tools, including Microsoft 365 Copilot
- Support user onboarding for AI and collaboration tools through documentation, job aids, and reference materials
- Respond to user inquiries related to AI tools and provide guidance on basic best practices
- Support AI adoption initiatives by tracking training attendance, feedback, and basic usage metrics
- Assist with rollout communications and coordination of enablement activities
- Support prompt development and documented workflows for common Copilot use cases
- Follow established governance, security, and compliance standards for AI tool usage
- Provide basic administrative support for Microsoft 365 productivity tools
- Escalate complex technical or compliance issues to senior team members
- Perform other duties as assigned
Skills
- Bachelor's degree in Information Systems or equivalent combination of education and experience required
- 1+ years of experience supporting digital tools, training, or technology adoption required
- Experience with Generative AI tools and Microsoft 365 applications required
- Basic knowledge of Microsoft 365 productivity and collaboration tools
- Basic knowledge of Generative AI tools such as Microsoft 365 Copilot
- Ability to follow established governance, security, and responsible AI guidelines
- Willingness to learn and adapt to new technologies
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
- Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
- Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
- Intermediate level proficiency with Microsoft Word, Excel, Teams, and Outlook
Benefits
- Employer sponsored health, dental, and vision insurance
- 401(k)
- Life insurance
- Paid vacation
- Paid personal time
- Career development
- Education assistance
- Voluntary supplemental benefits
Company Overview