Associate tech support technician (Hybrid Draper, UT)

About the position Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power (a leading employee purchase program for consumer products and services using payroll deduction), and Four, a Buy Now Pay Later (BNPL) platform. We are currently hiring an Associate Tech Support Technician to help grow our company and ensure our mission is achieved! This role is a hybrid position and will work some in our corporate office in Draper, UT. Employee Value Proposition (EVP): PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. WE ARE: Prog Tech embodies the modernity and transformational vision that is core to our business evolution. As passionate and hungry technical experts, we join together on the mission of progressing through technology. We believe in taking pride in our engineering, in the relentless pursuit of daily progress, and to bring others with you in your march to the future. We continuously experiment, fail fast, and constantly deliver. YOU ARE: A highly skilled tech guru who is quick thinking, pays attention to details, likes a challenge, enjoys learning and will provide critical support to our Progressive Employees across different realms. You’ll be set up in a NOC environment to help the overall health and availability of our systems and company.

Responsibilities

• Responds to phone calls, live chats, emails and personal requests for technical support
• Escalate issues and provide updates to stakeholders for desktop and application tickets
• identify, research and resolve technical problems
• Document, Track and monitor problems to ensure a timely resolution
• Manage and execute requests for multiple technical needs, including computer peripherals, laptops, desktops and software installation
• Provide detailed diagnostics summary for next tier level support
• Facilitate logins, account support and various other system administration duties

Requirements

• Knowledge of commonly used concepts, practices and procedures within a Help Desk/Service Desk Environment
• 1 to 2 years of information system experience, including 1 year of experience working directly with PC Hardware and Software
• Ability to lift, up to 40 lbs.
• Ability to walk, bend, stoop, balance and reach for extended periods of time
• Ability to thrive in a fast-paced, startup environment

Benefits

• Competitive Compensation
• Full Health Benefits; Medical/Dental/Vision/Life Insurance + Paid Parental Leave
• Company Matched 401k
• Paid Time Off + Paid Holidays + Paid Volunteer Hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition Reimbursement
• Charitable Gift Matching
• Job required equipment and services