Chief of Staff to Chief Administrative and People Officer

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.

Job Description

Overview: The Chief of Staff (CoS) to the CAO is a force multiplier—helping drive People strategy, operating cadence, and cross-functional execution across the HR function and its partners (Finance, Legal, IT, and business leaders). This role blends sharp strategic thinking with hands-on operational rigor to keep the CAO office running at a high bar: ensuring leaders are prepared, decisions turn into action, and the People organization stays aligned on measurable outcomes. The ideal candidate is highly organized, detail-obsessed, high-energy, and thrives in a fast-paced environment while influencing through trust, clarity, and collaboration. An AI forward thinker with experience in consulting for HR organizations with a bias for action and execution. What You’ll Do: Own the CAO office operating cadence (weekly/monthly/quarterly rhythms), including agenda-setting, pre-reads, decision logs, action tracking, and follow-through. Run the People function Business Management System (BMS) and QBRs end-to-end: define timelines, coordinate inputs, develop narratives, ensure data integrity, and drive accountability for commitments. Develop executive- and Board-ready materials for People topics (e.g., workforce, org health, talent, engagement, transformation): reporting, dashboards, and compelling presentations that synthesize complex information into crisp insights, options, and recommendations. Support People strategy development and execution: translate strategy into plans, operating mechanisms, and measurable goals; identify risks, dependencies, and trade-offs early. Drive cross-functional alignment across HR COEs and HRBPs (Talent Acquisition, Total Rewards, People Ops, L&D, Employee Relations, DEI, People Analytics), ensuring consistent narrative, prioritization, and delivery. Partner with Finance to manage the budget, including programs and headcount—bringing analytical rigor and clear recommendations. Serve as a trusted thought partner to the CAO: bring “outside-in” perspective, provide bottom-up insights, and pressure-test plans, communications, and stakeholder strategy. Establish operational rigor: improve processes, templates, and standards for planning, measurement, and executive communications across the People organization. Bring AI proficiency for productivity and quality: identify high-value People use cases (e.g., insights synthesis, policy/knowledge retrieval, manager enablement), standardize workflows, and deploy tools that improve cycle time, insight quality, and operational efficiency. Handle sensitive information with discretion; maintain high judgment, integrity, and confidentiality. Who You Are & What Makes You Qualified: Bachelor's degree required 10–15+ years of experience in strategic consulting, People/HR strategy & operations, business operations, or Chief of Staff roles; experience supporting a CHRO/People executive and operating in a matrixed environment strongly preferred. Demonstrated ability to run operating mechanisms (e.g., BMS/QBRs), build People analytics and executive reporting, and deliver high-impact presentations for ELT/Board audiences. Strong fluency across core People domains (e.g., org design, workforce planning, talent, engagement, performance, total rewards) and comfort partnering with Legal/Employee Relations on sensitive topics. Exceptional organizational skills and attention to detail; consistently produces accurate, polished work products under tight timelines. Strong strategic thinking with practical execution skills—able to move from ambiguity to clarity and from plan to delivery. Influential and collaborative: proven ability to lead through influence, build trust quickly, and align stakeholders across functions and levels. AI fluent: understands how to evaluate People/HR use cases, manage data/privacy considerations, and embed AI into operating workflows to improve outcomes. Experience supporting a tech company through transformation (operating model changes, system/process modernization, scaling) is a plus. Demonstrated ability to run operating mechanisms (e.g., BMS/QBRs), build executive reporting, and deliver