Client Success Lead

This is a remote position. Imagine being able to meet your leader BEFORE applying! Click the following link to meet and hear from the leader about this specific role; https://youtu.be/ix5gksfFqPE About VHS Veteran Hiring Solutions brings humanity back to hiring. We don’t pipeline talent we prepare leaders with purpose. Our work is built on clarity, trust, and alignment, helping veterans and employers find the right fit for long-term success. At VHS, we believe you don’t sell experience. You translate purpose. Position Summary The Client Success Lead owns the relationship after the handshake. This role is responsible for building trust with new clients, strengthening existing partnerships, and making sure what was sold is executed with clarity and consistency. They sit at the intersection of sales and recruiting—close enough to both sides to prevent disconnects, solve problems early, and keep the client experience human, strategic, and high-touch. This person will oversee the health of every requisition under their client accounts, not by directly managing recruiters, but by driving alignment, communication, and accountability across the process. They will partner closely with the Head of Sales and Head of Recruiting, attend both weekly meetings, and help ensure VHS delivers on its promise to bring humanity back to hiring. This role currently does not have direct reports, but may evolve into a people leadership position as the organization grows.

Key Responsibilities

Client Relationship Ownership Build, maintain, and deepen trusted relationships with new and existing client partners Serve as the primary point of contact for client communication, satisfaction, and strategic account development Create a high-touch, high-trust client experience that reflects the VHS mission and brand Business Development Support Partner with the Head of Sales to help establish new client relationships and expand current accounts Support client onboarding and set clear expectations around process, communication, and success metrics Identify opportunities for account growth, stronger engagement, and long-term partnership Requisition Oversight Maintain accountability for all open requisitions within assigned client accounts Monitor progress, urgency, alignment, and delivery across active searches Partner with recruiting leadership to ensure search activity matches client expectations and business priorities Escalate risk, friction, or process breakdowns early and proactively Cross-Functional Bridge Act as the bridge between sales and recruiting, ensuring clean handoffs, strong internal communication, and aligned execution Attend and contribute to both weekly sales meetings and weekly recruiting meetings Translate client feedback, concerns, and priorities into actionable direction for internal teams Help both teams stay aligned on account strategy, search status, and relationship health Client Strategy & Retention Strengthen retention through proactive communication, responsiveness, and strategic problem-solving Address client concerns and executive escalations with professionalism, urgency, and ownership Ensure clients feel supported, understood, and confident in the VHS process Turn strong client partnerships into long-term advocates for VHS Process Improvement & Insight Identify trends across client relationships, requisition flow, and service delivery Recommend improvements that strengthen the client experience and improve coordination between teams Help define what “great client success” looks like at VHS as the function continues to mature Ideal Fit The right person for this role is relational, organized, credible, and proactive. They know how to build trust quickly, protect relationships under pressure, and keep multiple teams aligned without needing formal authority over everyone involved. They are commercially minded enough to help grow accounts, operationally sharp enough to track requisition health, and mission-driven enough to represent VHS the right way in every conversation. Reporting Structure This role will work in close partnership with the Head of Sales and Head of Recruiting and will play a central role across both functions. This position currently has no direct reports, though that may evolve over time as the function grows. #LI-BN1

Requirements

Experience in account management, client success, business development, recruiting, staffing, or a related client-facing role Proven ability to build and maintain strong business relationships Strong communication skills with the ability to navigate both external client conversations and internal cross-functional collaboration Experience managing multiple priorities, stakeholders, and active accounts at once Ability to operate strategically while staying close to day-to-day execution Strong sense of ownership, urgency, and accountability Comfortable working in a fast-moving, growth-oriented environment Experience in recruiting, talent acquisition, staffing, or veteran hiring is strongly preferred

Benefits

Commission based role Uncapped earning potential Hybrid flexibility: remote-first with a collaborative home base in greater Boston, MA Clear path to leadership: advancement into team lead and management roles as VHS grows Direct mission impact: every deal you close creates an opportunity for a veteran Compensation structure and OTE expectations will be discussed during the interview process. Our Commitment to You