Client Success Manager - Beauty Tech

• *Industry:** Beauty Tech

• Aesthetics
• Medspa
• DTC Marketing
• AI-Driven Growth
• *About the Role**

We run an

• *internal growth agency**

for a beauty tech distribution company. Our mission is simple:

• *help Medspas generate real revenue from the devices they purchase**

. Through our DTC customer-acquisition program, we drive paying clients into Medspas using performance marketing, content, and AI-enabled systems. Medspas pay us per customer delivered — so results matter. We’re looking for a

• *Client Success Manager**

to sit at the center of this ecosystem: owning Medspa relationships, driving program adoption, ensuring performance, and helping scale the program nationally.

• *Core Responsibilities**

• *1. Client Onboarding & Launch Excellence** • Own the onboarding journey for new Medspa partners from signed agreement to marketing program launch.

• Ensure Medspa partners have a clear understanding of the marketing program, payment structure and the requirements from them pre and post launch.
• Set expectations around timelines, booking processes, lead flow, KPIs and reporting.
• Ensure Medspas are operationally ready (signed contract, verified booking software access, staff readiness).
• Track onboarding progress and liaise with internal sales & technical teams to ensure readiness for launch.
• *2.

Ongoing Client Success, Retention & Relationship Ownership** • Act as the

• *primary strategic partner**

for each Medspa in the program.

• Proactively manage communication, updates, performance insights, and next steps.
• Reduce confusion by anticipating questions and systemizing answers.
• Own
• *retention**

— identifying risks early and turning results into long-term partnerships.

• Automate routine updates while keeping high-touch moments human.
• *3.

Performance Management & Internal Advocacy** • Serve as the

• *internal champion**

for each Medspa — ensuring they receive strong execution from:

• Internal marketing & creative teams
• External agencies running parts of the delivery
• Monitor lead quality, booking conversion, creative performance, and operational friction.
• Translate Medspa feedback into clear, actionable improvements internally.
• Push for optimization when results are lagging — this role owns outcomes, not excuses.
• Help identify winning patterns across markets, offers, and creative.
• *4. UGC, Creative & Content Enablement
• Guide Medspas on
• *what content actually converts

(UGC, testimonials, treatment footage).

• Provide prompts, examples, scripts, and best practices.
• Coordinate delivery of assets to creative teams.
• Collaborate on messaging, angles, and campaign refinements.
• Organize creative assets using shared libraries and tagging systems.
• *5.

Program Growth: Marketing, Sales & Thought Leadership** • Support

• *growth of the program itself**

, not just existing clients.

• Participate in:
• Webinars
• Medspa education sessions
• Use real program data and insights to demonstrate ROI and success stories.
• Act as a trusted, credible voice to prospective medspa partners.
• *6.

Agency Referral & Partner Ecosystem Support** • Support the

• *agency referral program**

for Medspas who want full-service marketing.

• Act as the connector between Medspas and vetted agency partners.
• Ensure a strong handoff experience and maintain visibility on outcomes.
• *Qualifications
• *Must-Have
• 2–4+ years in client success, account management, customer growth, or partnerships.
• Strong communicator — confident with business owners and operators.
• Organized, proactive, and comfortable owning outcomes.
• Tech-forward mindset: comfortable learning tools, systems, and AI workflows.
• *Strong Plus
• Experience in medspa, aesthetics, beauty, wellness, or healthcare-adjacent fields.
• Exposure to DTC marketing, paid media, lead generation, or growth programs.
• Experience working cross-functionally with creative, marketing, and ops teams.
• *What Success Looks Like
• Grow the program to 750 Medspa over the next 18 Months
• Medspas onboard smoothly and launch without friction.
• Clients understand performance, booking flow, and next steps.
• UGC and creative assets flow consistently.
• Medspas feel
• *advocated for**

, not managed.

• Retention is strong and relationships deepen over time