Client Support Representative Evenings (REMOTE)

Remote Client Support Representative Shift: 2PM-10PM (PST) - Saturday-Wednesday Founded in June 1996, VS Media is an industry leader specializing in highly interactive, high-traffic, live video chat websites. Spanning the globe with over 200 million visitors per month and 80 million ads per day, we provide a platform for adults to discover new kinds of interactive content through live video and chat services. Our size and scale stretches across every continent, delivering powerful technology to enhance our clients online presence. From streaming live video to billing solutions to gamification development, we leverage the latest technology to provide the best digital experience possible. About the Job We need an intelligent, hard-working, organized individual to join our client support team. As we are an internet-focused tech company, please note that we do manage adult-oriented content. This position directly involves working around such explicit material on a regular basis, therefore it is imperative that the ideal candidate have no issue with this aspect of the business. Please take a look at our website flirt 4 free for an example. VS Media understands and respects that such content is not suitable for all applicants. This is a fully remote position for applicants ONLY in AZ, CA, CO, IN, NY, OK, TN, AND TX. General The Client Support Representative is responsible for facilitating the success of our performers and studios and for fostering brand loyalty, through the provision of authentic client support services that surpass client expectations and ensure their satisfaction. As the first point of contact for our clients, addressing their enquiries and resolving issues, Client Support Representatives must be exceptional in their care, attention, and attitude towards all those whom they serve, aspiring to add value to the Company s products and to maximize the potential for continued client engagement. Primary responsibilities of the role include serving as the primary point of contact for our clients, via various channels such as phone, email, and chat, responding promptly and professionally to client enquiries, providing accurate information, and resolving issues in a timely manner. Client Support Representatives must maintain a thorough understanding of our products, services, and company policies in order to effectively assist clients with their questions and concerns. Client interactions must be accurately documented and tracked, to ensure a comprehensive client service history that helps to facilitate future support. By actively listening to our client s concerns and empathizing with their situations, the role must also seek to demonstrate genuine care and dedication to resolving their issues. Ultimately, Client Support Representatives must strive to exceed client satisfaction goals and contribute to maintaining a high level of client loyalty and retention. The role is responsible for providing support that requires a more sophisticated understanding of our systems and our customer s needs which includes providing advanced account sign-up and management support, product functionality and feature support, and compliance and regulatory support.

Responsibilities

Providing advanced sign-up support, account management support, product troubleshooting, functionality and feature support, handling general compliance- and policy related support items, and general support workload items, along with other support items as needed based. Assisting in the optimal delivery of tier-1/2/3 support services, as needed. These include providing general account support, basic product functionality and feature support, basic account sign-up assistance, and basic codes of conduct compliance, along with other support items as needed. Provide support services that seek to surpass the expectations of our customers by prioritizing their needs, empathizing with their frustrations, genuinely caring about their success, personalizing their experiences, and attempting to solve for issues before they arise. Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for our clients. Exceptional written and verbal communication skills, with a strong ability to convey information effectively and professionally, both with our clients and with colleagues, peers, and stakeholders throughout the company. Facilitate the execution of our compliance obligations. Minimum Qualifications and Requirements: 6+ months of customer support-based experience. Outstanding communication and interpersonal skills Strong typing skills. Excellent critical thinking and problem-solving abilities. Applicants must be comfortable with working around adult content. Compensation will include hourly pay. Full benefits package including health/dental/vision and an attractive 401K plan. We will consider qualified applicants with a criminal background. Principals ONLY! CCPA Notice at Collectio