Client Support Specialist
Company Description
Veremark is a remote-first HR tech scale-up on a mission to help the world trust faster. We started with background and reference checking, pioneering an entirely new approach through Verepass - a blockchain solution which facilitates instant verification by enabling candidates to own, manage, and share their securely-held and verified career credentials. We have recently launched our second product - a Whistleblowing platform with end-to-end encryption enabling employees to report issues safely and anonymously. But this is just the beginning. Join us and become part of the journey using technology to help the world trust faster.
Job Description
We are seeking a detail-oriented and solutions-focused Client Support Specialist to join our global Customer Support team. You will play a key role in supporting our clients by managing queries related to background screening and ensuring a smooth, compliant, and efficient experience throughout the process. Our support team operates across multiple countries in a fully remote environment. We value responsiveness, clarity, and collaboration — and we work at pace to ensure our clients receive the level of service they expect and deserve. Your day-to-day will involve: Providing support to clients ordering background checks, including criminal history checks, employment and education verifications, reference checks, and licence validations. Collaborating with internal teams to resolve client queries promptly, including supporting Account Managers by providing insights about their clients. Ensuring compliance with relevant data privacy laws and company policies by handling sensitive information securely and professionally. Monitoring the progress of ongoing background checks in internal systems, escalating delays and addressing bottlenecks where required.
Qualifications
We are ideally seeking 3+ years’ experience in a customer-facing support role, ideally in a B2B environment. Outstanding written and verbal communication skills — you're an active listener and a clear, confident communicator. Strong critical thinking and a knack for solving problems calmly and quickly. Comfort working independently in a remote, digital-first setting with team members across multiple time zones. The ability to juggle multiple tasks under pressure without losing sight of the details. Confidence with spreadsheets, reports, and everyday business tools (experience with CRMs or ticketing systems is a plus). Additional Information We are an all-remote organisation with ~200+ people spread across the world. We value Trust, Integrity, Data and Experience in everything we do - from the way we collaborate to the products we create. We’re focused on transforming the industry while partnering with many of the leading technology platforms in the People & Talent ecosystem. And we’re growing fast. Having recently been ranked in Deloitte’s Tech Fast 50 for the second year running, we’re looking for brilliant people, fast thinkers and passionate change-drivers to join our expanding team.