Commercial Aftersales Manager
Job Title Commercial Aftersales Manager Job Category Product Support
Job Description
What starts with YOU, moves the world! Hyster-Yale Materials Handling, Inc, a world-class manufacturer of industrial lift trucks, has an outstanding opportunity for an exceptional and talented Commercial Aftersales Manager. This is a field-based (remote) position with primary responsibility supporting the West Coast territory. What you will do: Travel: Engage extensively with our Dealer network through frequent travel, (approximately 75%), building strong partnerships and driving business growth. Collaboration: Collaborate closely with Dealer and Dealer based customers, delivering exceptional service and tailored solutions to meet their unique needs. Drive Regional Sales Performance: Develop and execute regional sales strategies for all parts segments, aligning with national objectives and regularly reviewing performance with dealer leadership. Support Dealer Growth: Work closely with dealers to expand their service business, generate new parts consumption opportunities, and ensure their teams are equipped to support growing market share. Develop New Channels & Segments: Partner with aftersales marketing to advance eCommerce initiatives and identify opportunities to reach new customer segments, guiding dealers in market expansion efforts. Enable Dealer Sales Success: Provide dealers with essential sales tools, training, and feedback, promote adoption of key sales campaigns, and deliver hands-on coaching to maximize results. Analyze & Report Performance: Track, analyze, and report sales data and market insights using CRM and BI tools, keeping both internal teams and dealer leaders informed and empowered. Who you are: A strong communicator who builds trust and fosters collaboration. Highly adaptable with a proactive approach to problem-solving. Results-oriented with a passion for driving growth and achieving goals. Skilled at influencing and motivating others to succeed. What you will need: Education: Bachelor’s degree or 5-7+ equivalent experience. Experience: 7+ years in industrial product sales, preferably with manufacturer or dealer networks. Skills, Experience & Abilities Microsoft Office experience is a must. Salesforce experience and proficiency Automotive and/or Lift truck Dealer experience in Operations is a plus Knowledge of wholesale and retail parts/service operations and lift truck markets. Ability to develop and implement marketing plans targeting dealer leadership. Familiarity with CRM systems and BI tools for performance tracking. Strong sales and marketing expertise with proven ability to coach and lead. Excellent time management and territory planning skills. Ability to communicate complex technical concepts in a clear, actionable way. Additional Information: Geographical Area of Interest: West Coast Mid-West Who we are: Hyster-Yale Materials Handling, Inc., designs, engineers, manufactures, sells and services a comprehensive line of lift trucks, aftermarket parts and technology and energy solutions that are transforming the way the world moves materials from Port to Home. As a global leader in the materials handling industry, Hyster-Yale Materials Handling, Inc, has been building relationships with our customers, suppliers, dealers and employees for over 100 years. For more information about a career with Hyster-Yale, please visit hyster-yalecareers.com. What we offer: Hyster-Yale Materials Handling, Inc, offers competitive pay, tuition reimbursement, supportive work environment, hybrid work option, and opportunities for growth and development. A full benefits package: paid time off; medical, dental, vision, and life insurance, employer-sponsored profit sharing and 401(k). #LI-TE1 #LI-REMOTE Job Type Permanent Time Type Full time Work Hours 40 Travel Required 75% Primary Location HY US California (Remote) Address Home Office Zip Code 94203 Field-Based Yes Relocation Assistance Available No We are an equal opportunity employer with an excellent benefit package including medical, dental and life insurance, 401(k) and profit sharing. EOE/Minorities/Females/Veterans/Disabled