Construction Customer Success Manager, Mission Critical (80% Travel Required)
About the position The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance.
Responsibilities
- Lead the relationship, implementation, and success of one of Buildots’ largest clients.
- Responsible for the smooth operations of the project and primary point of contact for the entire project team.
- Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes.
- Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
- Understand the complexities and work with our internal project managers to best configure the system to support these projects.
- Continuing success: responding to requests, making sure our clients succeed in using the system to improve their process and outcome, and in turn, continually looking to improve the way we operate
- Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
Requirements
- Background of at least 5 years in Civil engineering /construction project management
- Passionate about construction and believe in the impact that using advanced technologies could bring to the construction industry.
- Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand
- Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action
- People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages.
- Great analytical and technical skills
- Travel: Required at least 80%
- Good vibes and a sense of humor – a must-have!
Nice-to-haves
- Experience as a VDC Manager in construction projects - Advantage
Benefits
- Health, dental & vision insurance
- 401(k) retirement plan with 4% employer match
- Paid time off (vacation and sick leave)
- Stock-option grants (for eligible employees)
- Hybrid working arrangement
- Employee Assistance Program (EAP)
- Commuter benefits
- Pet insurance
- Voluntary life insurance
- Voluntary short-term & long-term disability coverage