Customer Experience Representative

Customer Experience Representative At Clarion Home Services Group, we know that memorable customer experiences start with people who genuinely care. We are specifically seeking professionals with a foundational background in the hospitality, hotel, or restaurant industries. If you have excelled in a high-volume, guest-service world, you already possess the crucial skills required to make someone’s day—and that hospitality-first mindset is a strong requirement for this role. We’re a fast-growing family of HVAC, electrical, and plumbing brands, and we’re raising the bar for what great service feels like. Work Environment & Schedule This is a remote, full time, home-based position. To be successful in this environment, candidates must possess a quiet, dedicated workspace and a reliable, high-speed internet connection. Why You’ll Love Working Here A Hospitality-First Culture: If you love creating great guest experiences, you'll thrive here. We celebrate teamwork, positivity, and going the extra mile. Career Growth: We’re expanding quickly, which means real opportunities to grow your career. Competitive Pay: $17–$21/hr plus additional earning opportunities. Strong Benefits Package: (Effective the 1st of the month after hire) Medical, Dental, and Vision; Company-paid Life Insurance, Short & Long-Term Disability, and EAP. 401(k): With company match. Time Off: Paid Time Off + 9 Paid Holidays. What You’ll Do Provide a warm, welcoming experience for every customer by scheduling service appointments and resolving issues with care. Build relationships through professional and friendly communication via phone, email, and text. Recommend service memberships that help customers save money and protect their home systems. Make outbound calls to help customers stay on track with maintenance and service needs. Maintain accurate customer records and follow up to ensure every detail is handled. Collaborate with your team via digital platforms and participate in virtual training to grow your skills. What You Bring REQUIRED: A minimum of one year of direct, recent experience in a high-volume hospitality, hotel, or restaurant customer-facing role. A passion for helping people—especially when they’re stressed or need quick support. Exceptional communication skills: consistently warm, patient, and solutions-focused. The ability to remain organized and detail-oriented while working independently. Comfort working in a fast-paced, high-volume service environment. Strong computer proficiency, including experience with Outlook, Word, Excel, and cloud-based phone systems. A "team-first" attitude, even in a virtual setting. Home-services experience is a plus, but proven hospitality experience is weighted heavily. Bilingual (Spanish) preferred. High School Diploma or GED required.