Customer Service Representative

Remote Customer Service Representative – Billing Department *Location Requirement: Colorado Springs through Pueblo Area Only* Important Requirements (Read Before Applying) Must reside in Colorado Springs, CO through Pueblo, CO areas Out-of-state candidates will not be considered (referrals only - will be cross checked) Start Date: Monday, June 15th Pay: $17.00/hour Training Schedule: 8:00am-5:00PM MST Monday-Friday Work Schedule (Post-Training): 9:30 AM – 6:00 PM MST Monday to Friday Join Our Team at SparkLight – Where Customer Care Meets Career Growth! Are you passionate about helping people and solving problems with a smile—even over the phone? Do you thrive in a fast-paced environment where no two calls are the same? SparkLight is looking for friendly, motivated individuals in the Colorado Springs area to join our Billing Customer Service team! Equipment Provided To get you started quickly, you’ll use your own PC, laptop, or tablet during the first week of training. After that, we’ll ship all the necessary company equipment directly to you. What You’ll Do: Handle high-volume inbound calls with professionalism and empathy. Assist customers with billing inquiries, payment processing, account adjustments, and service upgrades or downgrades. Clearly explain charges, billing cycles, proration, and payment methods. Resolve issues quickly and accurately, striving for one-call resolution. Maintain accurate customer records and data entry in our billing system. Meet performance goals in customer satisfaction, call metrics, and quality standards. Stay up to date on all products and services to better support our customers. Follow company procedures and use sales/service techniques in all interactions. What We’re Looking For: High school diploma or GED required. Previous experience in customer service is a plus (call center experience is a bonus). Excellent communication and problem-solving skills. Basic math and computer skills. Ability to learn quickly and adapt to new systems and processes. Why You’ll Love Working With Us: Supportive, team-oriented environment—even remotely. Opportunities for growth and advancement. Meaningful work that makes a real difference in people’s lives. Training and development to sharpen your skills. You’ll be part of a company that values customer care as much as it values its people. Ready to Start? Apply today and take the first step toward a rewarding career with FirstSource. Let’s grow together! Please apply directly though this posting. You'll have till June 1st to submit your application! . . . The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law. It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.