Customer Service Representative I – Remote Medical Billing & Patient Financial Services (PBS) – Day Shift – careerzynith

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• About careerzynith – Transforming Healthcare Through Compassionate Service

careerzynith is a nationally recognized leader in patient‑centered health care, dedicated to delivering high‑quality, affordable services with a focus on empathy, integrity, and innovation. Our mission is to improve the health and well‑being of the communities we serve by providing seamless, transparent, and supportive financial experiences for every patient. As part of careerzynith’s growing remote workforce, you will join a collaborative team that values diversity, continuous learning, and the power of a caring voice on the other end of the line. Position Overview We are seeking a motivated, detail‑oriented Customer Service Representative I to work remotely in our Medical Billing Call Center. This full‑time, day‑shift role (pay range $19.21 – $28.82 per hour) is the front line of careerzynith’s Patient Business Services (PBS) operations, handling self‑pay and insurance billing inquiries, resolving payment concerns, and ensuring each patient feels heard, respected, and supported.

Key Responsibilities

Patient Interaction & Issue Resolution

• Answer inbound calls and respond to emails from patients, families, and insurance representatives with professionalism and empathy.
• Investigate billing discrepancies, explain charges, and negotiate payment plans that align with patients’ financial situations.
• Document every interaction accurately in careerzynith’s CRM system, capturing details of complaints, actions taken, and outcomes.
• Escalate complex or high‑risk issues to the Supervisor of Customer Service while maintaining ownership of the case until resolution.

Data Management & Reporting

• Track trends in billing inquiries, identify recurring pain points, and provide actionable insights to leadership.
• Generate daily and weekly reports on call volume, resolution times, and satisfaction metrics.
• Maintain compliance with federal, state, and local regulations, as well as careerzynith’s Integrity and Compliance Program.

Collaboration & Continuous Improvement

• Partner with the Revenue Cycle, Finance, and Clinical teams to verify insurance eligibility, authorizations, and patient account status.
• Participate in regular training sessions, webinars, and quality‑assurance reviews to stay current on billing policies and best practices.
• Contribute ideas for process enhancements, automation opportunities, and patient‑experience initiatives.

Essential Qualifications

• High school diploma or equivalent; Associate’s degree in Accounting, Business Administration, or a related field is preferred.
• Minimum of one (1) year of experience in a hospital, clinic, health‑insurance, or managed‑care environment, specifically within revenue‑cycle functions such as claims processing, financial counseling, or patient billing.
• Demonstrated ability to handle high‑volume call‑center environments while maintaining accuracy and composure.
• Excellent verbal and written communication skills, with a strong command of grammar, spelling, and professional etiquette.
• Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and familiarity with electronic health record (EHR) or billing platforms.
• Strong interpersonal skills, capable of building rapport with diverse patients and internal stakeholders.
• Ability to work independently, prioritize tasks, and meet deadlines without direct supervision.

Preferred Qualifications & Additional Skills

• Experience in a multi‑site or geographically dispersed organization.
• Certification in medical billing, coding, or regulatory compliance (e.g., Certified Billing Specialist, HIPAA certification).
• Knowledge of federal and state healthcare regulations, including the Affordable Care Act, Medicare/Medicaid guidelines, and patient privacy standards.
• Demonstrated track record of using data analytics to improve service delivery.
• Comfort with collaborative, shared‑leadership environments and a willingness to mentor newer team members.

Core Competencies for Success Empathy & Compassion: Ability to listen actively, understand patient concerns, and respond with genuine care. Problem‑Solving: Quickly diagnose billing issues, explore alternatives, and implement effective solutions. Attention to Detail: Accurate entry of financial data, precise documentation, and meticulous follow‑up. Time Management: Efficiently juggle multiple cases, adhere to service level agreements, and