Energy Efficiency Customer Support Specialist

Job Description:

• This isn’t your typical call center job - we are an inbound contact center helping utility customers save money, make their homes more energy efficient and help our climate improve through change!
• You will support multiple programs using multiple platforms, providing a range of services, including customer service, visit scheduling, customer enrollment, program offering education, tech support, online support, and/or status updates.
• Each call can be a different utility customer and require a different type of service.
• Personal performance data and progress accessible in real time.

Requirements:

• High School Diploma or GED (required)
• Ability to type 35+ WPM
• No attendance or punctuality concerns
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
• Sales-oriented with a focus on customer service satisfaction “How can I help you?” attitude

Benefits:

• Medical, Dental, and Vision Insurance; we also offer a company-paid health care concierge service to help navigate our health plan to make the best decisions for you and yours
• 401(k) with company match
• Paid vacation, sick, personal and parental leave time
• Paid Volunteer Time: giving back to our communities is important to us
• Employee Recognition Program – convert your recognition points into gift cards
• Employee Assistance Program – offers benefits to help you manage daily responsibilities
• Access to on-demand training courses to advance further in your career