Experienced Appointment Setter/Customer Service Representative – Remote Opportunity with careerzynith
At careerzynith, we're a national platform of leading foundation repair, basement waterproofing, crawlspace repair, concrete lifting, radon mitigation, and mold removal services businesses dedicated to high-quality solutions for homeowners across the United States. Our commitment to partnership and teamwork has enabled us to become a partner of choice for outstanding businesses in the industry. We provide companies with extensive resources and expertise to support their growth initiatives, including training and talent development programs, access to high-quality products and equipment, sales and marketing support to accelerate lead generation, and advanced in-field technology and infrastructure. As a Customer Service Representative (CSR) at careerzynith, you'll play a vital role in our team, interacting with customers who have indicated a need for our services. Your primary responsibility will be to schedule in-home consultations with our team of experts to help solve their home repair problems. If you're a sales, collection, or customer service professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
* Utilize best-in-class customer contact technologies to communicate with customers inbound/outbound (voice), via email, text, and webchat to set a high volume of in-home appointments.
- Demonstrate an ability to follow a prescribed methodology to set quality appointments and input detailed notes into our CRM that are accurate, complete, and professionally written.
- Utilize critical thinking to analyze customers' needs and determine the scope of their home improvement projects, escalating complex issues appropriately.
- Showcase a commitment to continuous improvement and growth by actively seeking feedback and working to implement the coaching provided by leadership.
- Be unrelenting in a commitment to superior customer experiences on every interaction and showcase a customer-centric and positive attitude, always.
Work Experience/Requirements:
* Must be available to work flexible schedules as business requires, which might be inclusive of evenings or weekends. This is non-negotiable.
- Because this is a fully remote position, an adequate knowledge of and experience with MS Office (Word, Excel, PowerPoint, Teams, Outlook email/calendar) is required.
- Experience with Salesforce, Service Titan, Five9, or other best-in-class customer service technologies is a bonus.
- Basic understanding of home improvement and the construction industry is a plus.
- 100% attendance adherence is required in the first 30 days of employment, and a stellar attendance record is required for the duration of employment.
- We're in hyper-growth mode and will be acquiring many more brands over the next two years. If you're able to work autonomously, are comfortable with change, and are excited at potential opportunities to grow in a rapidly changing environment, this opportunity is probably for you!
What We Offer:
* Competitive salary and pay structure
- Flexible work schedules to promote work-life balance
- Comprehensive benefits package including medical, dental, vision, flexible spending account, life insurance, and 401(k) with company match
- Plus additional perks to support your well-being and financial security
Why Join Us?
* Be part of a rapidly growing and dynamic company with strong private equity backing and exciting opportunities for growth
- Play a key role in driving innovation and improving our processes
- Enjoy competitive pay, excellent benefits, and opportunities for professional development
- Thrive in a collaborative and inclusive work environment with a strong emphasis on work-life balance
Essential Qualifications:
* 1+ year of experience in sales, collections, or customer service
- Proven track record of delivering exceptional customer experiences
- Ability to work in a fast-paced environment and meet productivity goals
- Strong communication and interpersonal skills
- Basic understanding of home improvement and the construction industry is a plus
Preferred Qualifications:
* Experience with Salesforce, Service Titan, Five9, or other best-in-class customer service technologies
- Basic understanding of home improvement and the construction industry
- 100% attendance adherence in the first 30 days of employment and a stellar attendance record for the duration of employment
Skills and Competencies:
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity goals
- Strong critical thinking and problem-solving skills
- Ability to work autonomously and be comfortable with change
- Basic understanding of home improvement and the construction industry is a plus
Career Growth Opportunities and Learning Benefits:
* careerzynith offers a comprehensive training program to help you develop your skills and advance your career
- Opportunities for professional development and growth in a rapidly changing environment
- Collaborative and inclusive work environment with a strong emphasis on work-life balance
Work Environment and Company Culture:
* careerzynith is a dynamic and rapidly growing company with a strong private equity backing
- Collaborative and inclusive work environment with a strong emphasis on work-life balance
- Opportunities for professional development and growth in a rapidly changing environment
Compensation, Perks, and Benefits:
* Competitive salary and pay structure
- Flexible work schedules to promote work-life balance
- Comprehensive benefits package including medical, dental, vision, flexible spending account, life insurance, and 401(k) with company match
- Plus additional perks to support your well-being and financial security
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. Apply for this job