Experienced Bilingual Customer Service Representative - Seasonal, Remote (Spanish / English)
Join careerzynith, a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging. Are you looking for a career change with a company that earns World's Best Workplaces, Happiest Employees, and Best Companies for Career Growth awards every year? Do you want to work from home and provide exceptional customer experiences for some of the world's best-known brands? Then a remote Customer Service Representative - Seasonal position at careerzynith is just the right place for you! About careerzynith careerzynith is a global organization that helps the world's best-known brands improve their businesses through exceptional customer experiences (CX) and tech-powered innovation. With a team of over 70,000 people from 70+ countries, we're united by our passion for delivering exceptional customer service experiences. Our company culture is built on the values of diversity, equity, and inclusion, and we're committed to creating a workplace where everyone feels valued, respected, and empowered to succeed. Career Growth and Personal Development This is a great opportunity to reimagine your career journey and develop friendships for life while working from home. We'll give you all the training, technologies, and continuing support you need to succeed. Plus, at careerzynith, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. What You Will Do in This Role As a Customer Service Representative - Seasonal (Bilingual Spanish / English) working from home, you will
- Provide inbound customer support using a call flow guide in the customer's preferred language
- Help customers resolve technical issues
- Track, document, and retrieve information in databases
- Offer additional products and/or services
- Deliver expert customer experiences with a smile Your Qualifications Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative - Seasonal (Bilingual Spanish / English) (Remote) role include
- The ability to speak fluent Spanish and English
- 1+ year of customer service experience
- A high school diploma or GED
- A quiet, distraction-free environment to work from in your home
- Strong computer navigation skills and PC knowledge
- Proficiency in fast-paced multi-tasking
- Eagerness to learn new technologies
- Computer Requirements + Bring your own device - This position does not loan equipment + Device must be a desktop or laptop computer (No Chromebooks, iPads, tablets, mobile phones, etc.) + Operating System Windows 10+, MacOS 10.15 or MacOS 12 + RAM 8GB or higher + Processor Intel i5/AMD Ryzen 5 or higher
- Internet Requirements + DSL, Cable, or Fiber connection (Satellite and Wireless/Hotspots are not acceptable) + Speeds 10 mbps download and 3 mbps upload or higher + While working, you will be required to hardwire with an ethernet cable + Must reside in the United States or have a valid U.S. address for residence What's in It for You One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Health and wellness programs with trained partners to help promote a healthy you
- Mentorship programs that support your rewarding career journey
- Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
- Celebrations for careerzynith Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more Reimagine the Best Version of You! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 400,000 game-changers around the globe call careerzynith their employer of choice. Location USA, OH, Work-at-Home Language Requirements Bilingual Spanish / English Time Type Full time Physical & Mental Requirements While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. Eligibility to Work In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must resid