Experienced Business Support, Customer Service Representative – Remote Opportunity at careerzynith
Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? Look no further! careerzynith is seeking an experienced Business Support, Customer Service Representative to join our team in a fully remote capacity. As a key member of our team, you will be the face of careerzynith at our clients' sites, providing top-notch support and ensuring seamless interactions with our guests and tenants.
About careerzynith
careerzynith is a leading global provider of real estate and investment management services. With a rich history spanning over 200 years, we have helped clients buy, build, occupy, manage, and invest in a variety of commercial, industrial, hotel, residential, and retail properties. Our mission is to shape the future of real estate for a better world, and we're committed to empowering our people to thrive, grow meaningful careers, and find a place where they belong.
Job Overview
As a Business Support, Customer Service Representative, you will be responsible for interacting and addressing the needs of guests/tenants by maintaining strong public relations, taking feedback/suggestions, and ensuring a seamless customer experience. Your key responsibilities will include:
- Cooperating, coordinating, and communicating with other departments to ensure good customer experience and taking customer feedback, after every service request, complaint, and sharing the feedback points with the team for improvement of services.
- Maintaining a hospitality outlook and always looking presentable.
- Taking ownership of requests or complaints and ensuring they are handled effectively within the agreed-upon timeframe (TAT).
- Conducting timely customer feedback surveys and sharing the reports with the client/management.
- Responding to emergency situations (as per careerzynith policies) and contacting the proper authorities when needed.
- Being familiar with lost and found procedures.
- Nominating and attending training programs at the site/careerzynith office.
- Addressing concerns through daily checking of mails for priority requests.
- Receiving calls and emails from clients.
- Ensuring closure of complaints by proper communication to stakeholders.
- Helping in activities like filing, checking, and maintaining inventory records, MMR, DMR, complaint trackers, dashboard, etc.
- Updating the handover/takeover register before the end of the shift for all completed/pending tasks.
- Managing and participating in events, overseeing general maintenance, and guest handling.
Site Details
You will be working on Raheja Ascencio, a residential site located in Powai, Mumbai. The site dynamics include:
- Work Schedule: Flexible shifts, including weekends and holidays.
- Site team: Property Manager + 2 other team members.
- Reporting: You will be directly reporting to the Customer Relations Manager/Property Manager as per site.
What We're Looking For
If you're a detail-oriented and analytical individual with excellent problem-solving skills, we want to hear from you! To be successful in this role, you should:
- Possess a relevant educational background in hospitality with a minimum of 1-2 years of work experience or 2-3 years of experience in client/customer service-facing roles.
- Have good communication skills with fluency in English and Hindi language.
- Be willing to work in flexible shifts, weekends, and holidays.
- Have a basic understanding of operating computers, mobile applications, and MS Office (Excel, Word, PowerPoint, etc.).
What We Can Do for You
At careerzynith, we're committed to empowering our people to thrive, grow meaningful careers, and find a place where they belong.
We offer
- A competitive salary and benefits package.
- A dedicated Total Rewards Program to help you realize your full potential.
- Opportunities for career growth and professional development.
- A dynamic and inclusive work environment.
- A chance to make a significant impact in the real estate industry.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through the link below: Don't miss this chance to join our team and make a difference in the lives of our clients and guests. Apply now and take the first step towards a rewarding new role! Apply for this job