Experienced Customer Service Representative – Healthcare Industry – Remote Opportunity
At careerzynith, we're dedicated to revolutionizing the way healthcare services are delivered to our members. As a key member of our team, you'll play a vital role in providing exceptional customer service, ensuring that our members receive the support and care they need. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!
About careerzynith
careerzynith is a leading provider of innovative healthcare solutions, committed to empowering our members to take control of their health and well-being. Our mission is to create a seamless and personalized experience for our members, and we're seeking talented individuals like you to join our team.
Job Summary
As an Experienced Customer Service Representative, you'll be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving member inquiries in a timely and professional manner. You'll work closely with our team to ensure that our members receive the best possible experience, and you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment.
Responsibilities
* Answer customer inquiries with professional courtesy, providing exceptional customer service to each customer, based on client-specific instruction.
- Document each customer's inquiry information into a database.
- Verify customer information, making corrections and updates as needed.
- Actively listen to recognize opportunities to offer additional information to callers, ensuring the caller and client have received the best customer service experience possible.
- Follow-up with callers as necessary.
- Use statistical contact center data to make improvements to performance.
- Shift and schedule adherence.
Qualifications
* High School Diploma or GED
- Prior call center or customer service experience highly desired
- Effective verbal and written communication skills
- Ability to multi-task
- Knowledge on how to operate a computer, use internet search engines, and navigate multiple windows/tabs
- Ability to sit for extended periods of time
- Ability to successfully pass a background investigation and drug screen
- Must successfully pass pre-employment criteria testing and internet speed test
Requirements for Working from Home
* Enclosed and secure work area with zero distractions
- Must have the ability to provide a non-cellular high-speed internet service such as Fiber, DSL, or cable modems for a home office.
- Must be able to meet the minimum internet speed requirements of 20 mbps download and 12 mbps upload.
- Hotspots, satellite, and wireless internet service is NOT allowed for this role.
Benefits and Perks
* 12 weeks of paid, mandatory training: 100% attendance required.
- All equipment provided. Work from home!
- Call center hours: Monday-Friday, 8 AM-9 PM EST; Saturday, 9 AM-7:30 PM EST.
- Competitive benefits, PTO, growth, and development opportunities.
What We Offer
* A dynamic and supportive work environment
- Opportunities for growth and development
- Competitive compensation and benefits package
- Flexible scheduling to accommodate your needs
- State-of-the-art technology and equipment
- Collaborative and inclusive team culture
How to Apply
If you're passionate about delivering exceptional customer service and have a knack for problem-solving, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Note
careerzynith is a remote-friendly company, and this role is available to work from home. However, please note that you must meet the requirements for working from home, as outlined above. If you have any questions or concerns, please don't hesitate to reach out to us. We look forward to hearing from you! Apply for this job