Experienced Operations Support Associate (Remote - Medical Data Entry) for careerzynith

At careerzynith, we're on a mission to revolutionize the way people access healthcare, particularly for underserved communities. As a forward-thinking organization, we're committed to delivering high-quality care through innovative solutions and community-led models. We're now seeking a highly motivated and detail-oriented Operations Support Associate to join our team and help us drive operational excellence in our Care Operations department.

• *About careerzynith**

careerzynith is a pioneering healthcare organization dedicated to improving the wellbeing of underserved communities by connecting them to high-quality care. We achieve this through a community-led model, building local partnerships with shelters, food pantries, and other community-based organizations to turn them into sites of care. Our proprietary data-driven technology platform, Arc, enables care coordination and streamlines clinical services. We partner with Medicaid MCOs to provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.

• *Our Values**

At careerzynith, we're guided by a set of core values that shape our culture and decision-making:

• Lead with integrity: We keep our commitments and take responsibility for our actions. We're dependable and choose authenticity over perfection.
• Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We're resilient in our push for consistent improvement and challenge the status quo.
• Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• Care comes first: We hold ourselves to the highest standards for our patients. We're relentless in the pursuit of our mission, and ensure that we're taking care of ourselves in order to care for others.
• *In the News**

careerzynith has been featured in prominent publications, including:

• Forbes: For careerzynith, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• TechCrunch: Building for Medicaid's regulatory moment with Neil Batlivala from careerzynith
• Axios: careerzynith collects $9M for Medicaid-based care
• *About the Opportunity**

We're building a team of deeply passionate individuals ready to change primary care operations for those who need it most. As an Operations Support Associate, you'll play a critical role in ensuring our Care Operations team is set up to support our patients. You'll own completing our backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, all while creating a foundation of process efficiency and improvement.

• *What You'll Do**

As an Operations Support Associate, you'll be responsible for:

• Owning key Ops Support initiatives: You'll take ownership of key operational support processes and initiatives, ensuring they're completed efficiently and effectively.
• Proactively monitoring and reporting on key operational support processes and metrics: You'll closely monitor and report on key operational support processes and metrics, identifying areas for improvement and implementing changes as needed.
• Supporting a team of documentation analysts: You'll provide support to a team of documentation analysts, troubleshooting and monitoring project progress as necessary.
• Completing and monitoring ECM and CHW program authorizations and annual reauthorizations: You'll ensure patient ECM and CHW program authorizations and annual reauthorizations are completed and monitored, ensuring enrollment and continuation of care.
• Working with partnered health plans: You'll work with partnered health plans to understand program denials and flag any enrollment issues.
• Providing backend support for transitions of care and referrals: You'll provide backend support for transitions of care and referrals, ensuring closed-loop follow-up from the care team.
• Providing clear, timely communication to our care team: You'll provide clear, timely communication to our care team when there's an enrollment change or status update.
• Supporting Care Operations leaders: You'll support Care Operations leaders in owning and optimizing key standard processes, becoming efficient in your role and proposing ways to improve.
• *What You'll Need**

To succeed in this role, you'll need:

• 1+ years of backend operations experience in a fast-paced healthcare environment: You'll have experience providing administrative and operational support in a fast-paced healthcare environment.
• Confidence to own your role and propose solutions: You'll be confident in your ability to own your role and propose solutions to be successf