Experienced Part-Time Remote Customer Service Specialist - Washington ONLY
Join careerzynith, a forward-thinking and supportive team, in the heart of Washington, and enjoy a dynamic work environment that values your contributions and offers opportunities for growth. As a Part-Time Customer Service Specialist, you will play a crucial role in providing exceptional customer service through inbound and outbound communications for careerzynith customers. If you're passionate about delivering top-notch service, building strong relationships, and working in a collaborative environment, we want to hear from you!
About careerzynith
Ranked among the top employers in America, careerzynith is committed to providing a supportive and inclusive work environment where employees can thrive. We believe that our employees are our greatest asset, and we're dedicated to fostering a culture of growth, learning, and teamwork. At careerzynith, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional customer service.
Job Summary
As a Part-Time Customer Service Specialist, you will be responsible for providing exceptional customer service through inbound and outbound communications, including phone, chat, social media, and email. You will work closely with internal and external customers to ensure a high-quality customer service experience and strive to foster growth. This role requires a strong and diverse skillset, including exceptional customer service and negotiation skills, strong organizational skills, and excellent written and verbal communication skills.
Responsibilities
* Answering phones, chat, social media, or email in a polite, courteous, and professional manner
- Works with customers daily to sustain and improve business relationships
- Ask probing questions to identify customer issues or concerns
- Ensures accurate account maintenance and updating of account information
- Uses next call avoidance technique to mitigate future questions
- Schedules delivery orders and utilizes basic negotiation skills for issues pertaining to new and returning customers
- Handles general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions
- Can handle basic de-escalation of customer situations by following our customer complaint resolution policy
- Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone
- Supports the set-up of new customer accounts
- Meet or exceed minimum performance standards outlined in company policy
Qualifications
* High School Diploma or equivalent
- 1 or more year(s) of customer service experience
- Exceptional customer service and negotiation skills
- Strong organizational skills with typing and data entry experience
- Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers
- Proficient in Microsoft Office including Excel, Word, and Access
- Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States
- Applicants must not now, or any time in the future, require sponsorship for an employment visa
Benefits
* Competitive salary starting at $17.00 depending on experience
- 401(k) with generous company match
- Paid Time Off (PTO)
- Paid training
- Employee Stock Ownership Plan (ESOP)
Why Join careerzynith?
* Opportunity to work in a dynamic and supportive team environment
- Competitive salary and benefits package
- Opportunities for growth and professional development
- Collaborative and inclusive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you're passionate about delivering exceptional customer service and working in a collaborative environment, we want to hear from you! Apply today and let's build the future together.
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About careerzynith
careerzynith is a leading provider of innovative solutions and services. We're committed to delivering exceptional customer service and building strong relationships with our customers. Our team is passionate about making a difference and working together to achieve our goals.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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