Family Learning Partner (Moms Only) - Remote Job

This a Full Remote job, the offer is available from: United States, India This is a remote position. At Enthuziastic, we’re driven to create impactful, inspiring learning experiences that nurture and empower young learners, with a strong focus on engaging families, especially moms. As a Family Learning Partner, you'll leverage your firsthand experience as a mom of middle or high school children to build deep, lasting relationships with students and their families. You'll act as a trusted guide, closely monitoring their learning journey, maintaining regular communication and supporting their unique needs and aspirations. Key Responsibilities:

• Build Deep Student Relationships: Connect meaningfully with young learners to understand their individual needs, strengths and challenges, creating a supportive environment that inspires growth.
• Engage in Live Class Monitoring: Randomly join live classes to observe student participation, engagement and overall progress. Use these observations to provide feedback and suggestions for continuous improvement.
• Guide Course Selection: Use your expertise to recommend appropriate live courses and learning paths tailored to each student’s developmental goals, ensuring their learning journey is aligned with their aspirations.
• Consistent Communication with Families: Maintain regular touchpoints with parents, especially moms, to share updates, address concerns and keep them involved in their child’s progress.
• Conduct Regular Parent-Teacher Meetings (PTMs): Organize and lead periodic PTMs to review and discuss students' performance, achievements and areas for improvement, fostering a collaborative approach to their growth.
• Monitor Learning Batches: Keep a close watch on class performance, batch dynamics and engagement to ensure smooth and effective learning sessions.
• Single Point of Contact: Serve as the dedicated contact for families, providing personalized support, addressing inquiries and acting as a liaison between families and Enthuziastic's internal teams.
• Collaborate with Internal Teams: Work seamlessly with Session Management, Tutor Assignment, Scheduling and other internal teams to ensure efficient operations, consistent communication and a high-quality learning experience for each student.
• Reconnect with Past Families: Reach out to families who have previously engaged with Enthuziastic to rebuild relationships, invite them to participate in free events and encourage re-engagement through relevant courses.
• Drive Continuous Improvement: Identify opportunities for enhancement, leveraging feedback to ensure the ongoing growth and satisfaction of students and their families.
• Be Flexible on Shift Timings: Work from 4am to 8am IST is required, with additional flexibility to communicate with parents when they respond, which may be during early morning or late evening hours. As a work-from-home job, adaptability and responsiveness are key to building strong, trusting relationships with families.

Requirements

• Mom of Middle/High School Children: Your firsthand experience as a parent uniquely equips you to empathize with and guide other families through their learning journeys.
• Experience: Minimum 4 years experience in similar role. Experience in Online Learning domain will be preferred.
• Effective Communicator: Strong communication skills, with the ability to connect with students and families in a meaningful, supportive and engaging manner.
• Proactive in Engagement: A natural ability to connect with students during classes, actively participate in their progress and lead impactful PTM meetings to ensure alignment and growth.
• Organized and Detail-Oriented: Capable of juggling multiple learners’ needs, monitoring progress and coordinating schedules with meticulous attention to detail.
• Passion for Learning and Development: Committed to nurturing students’ academic and personal growth while creating positive, lasting relationships with their families.
• Relationship Builder: Skilled at rekindling connections with past families to invite them to events and courses, building trust and showcasing Enthuziastic’s value.
• Problem-Solving Mindset: Equipped to handle questions, concerns and challenges with empathy and a solution-focused approach.
• Flexible and Adaptable: Willingness to work flexible hours, including a mandatory 4am to 8am IST shift, as well as responding to parent communication during early morning or late evening hours as needed. If you are passionate about building meaningful connections with students, guiding their learning journey, engaging families through communication and PTMs, reconnecting with past families and offering flexible, dedicated support, we’d love to hear from you!

Benefits

• Opportunity to be a part of a dynamic growth focused tech startup.
• Great learning opportunities to develop new skills and understanding of cutting edge software tools and processes.
• Opportunity to work closely with serial tech entrepreneurs from Sil