Head of Partnerships

WHAT YOU'LL DOLead and coordinate the work of two operational teams within the partnerships function, ensuring clear ownership, accountability, execution quality, and continuous process improvement Drive the onboarding of PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions Build, maintain, and scale integrations with new and existing partners, ensuring smooth technical and commercial setup processes Own and oversee a portfolio of merchant accounts across multiple partner channels - monitor performance, identify risks, and drive resolution Maintain and continuously improve the partner risk register, proactively managing compliance, IPS, acquirer, and operational risks Oversee merchant account infrastructure, including volume limits, transactional activity, statuses, and operational history Review, negotiate, and optimize commercial terms including processing rates, settlements, rolling reserves, and deposits Manage incoming partner-related requests across compliance, IPS, operational, and acquirer matters - ensuring timely coordination and resolution Resolve settlement delays, operational escalations, and debt-related issues directly with partners Identify opportunities to scale partner capacity, improve operational efficiency, and optimize existing payment solutions Collaborate closely with Business Development, Routing, Compliance, Finance, and Operations teams to support sustainable partner growth and operational stability Contribute to the development and standardization of internal partnership processes, reporting, and operational controls WHAT YOU NEED TO SUCCEED IN THIS ROLEPrevious leadership experience within partnerships, account management, operations, or payment infrastructure teams Proven ability to lead and coordinate multiple teams in a fast-paced fintech, acquiring, or payment infrastructure environment At least 4+ years of experience in account management, partner success, onboarding, or partnership operations within a PSP, acquirer, payment gateway, or payment infrastructure company Strong understanding of payment processing, including approval rates, acquiring flows, settlements, risk management, and compliance frameworks Hands-on experience managing merchant accounts and PSP relationships with a deep understanding of how the payments ecosystem operates Strong operational mindset with the ability to manage multiple priorities, resolve escalations, and improve complex workflows Comfortable working with operational dashboards and data; confident Excel skills are required, experience with BI or operational analytics tools is a plus Ownership-driven approach - able to proactively identify issues, make decisions, and drive solutions independently Strong communication and stakeholder management skills, with the ability to work effectively across technical, operational, commercial, and external partner teams Fluent russian and strong English communication skills WHAT WE OFFER An opportunity to make something great even greater, you can be the reason why we grow, develop, and become the best fintech company on the market! Career prospects - we are young, we have huge ambitions, and it is important that our employees grow with us Work with coworkers who are passionate about their business Compensation that will fully correspond to the competence and knowledge, with yearly performance reviews The opportunity to attend conferences, courses, and professional development at the company's expense - we favor the continuous development of our employees Remote / Hybrid type of work 21 days of vacation time; bank holidays; sick leaves; additional birthday day off. You can find out more about our team, our values, and the unique ways we celebrate our successes here: https://fyst.com/culture