[Hiring] Epic Analyst I @DaVita Kidney Care
Role Description An Epic Analyst I, Client System Administrator ensures the Epic platform demonstrates high reliability, scalability, performance, and recovery best practices to support business strategy and operations. (Travel: Up to 25%). Essential Duties & Responsibilities
- Incident and request resolution
- Monitor ServiceNow for incidents and requests assigned to team
- Follow-up with requesters as needed for additional information
- Update status and document notes and resolution
- Some on-call responsibilities for urgent issues
- Documenting and migrating build
- Monitor network and server activity for performance, end user compliance, and security breaches
- Manage user access, logins, and environment configurations
- Implementation support
- Assist in requirements gathering, workflow analysis, build, testing, and go-live phases of the implementation
- Collaborate with technical teams, application teams, and Epic Hosting to ensure proactive support and integration requirements
- Serve as liaison between teammates and client technical stakeholders
- Written and verbal collaboration with end users and internal partners to understand issues, design solutions, and explain workflows
- Engaging with third parties to define, build, test, and troubleshoot integrated workflows
- Upgrade, enhancement, and special projects work
- Support Epic upgrades in assessing needs, completing build, testing, and build
- Work in Nova, Orion, Asana, and other tools to document build steps and statuses
- Work with end users and SMEs to understand enhancement and optimization requests
- Research, design, build, and testing of workflows and enhancements
- Documenting and migrating build
- Other duties as assigned
- Mentoring and training other Epic team members and maintain knowledgebase documentation
Qualifications
- Required: Bachelor’s Degree
- Preferred: Knowledge and experience in the following areas:
- Epic Community Connect
- Nephrology and kidney care
- Project management
- Epic hardware integration and mapping
- Windows Administration
- Epic BCA
- Proficiency with the following tools:
- Epic tools such as Orion, Nova, and Sherlock
- Microsoft Office products
- Active Directory
- Citrix
- One or more of the following Epic Build Certification(s):
- Cadence, Prelude, Real Time Eligibility, Referrals
- EpicCare Ambulatory, EpicCare Link, Care Everywhere, MyChart, HIM/Identity
- Resolute Professional Billing, Claims, Contracts, Electronic Remittance, Charge Router, Data Courier
- Security
- Reporting Workbench
- Project Management Certification (PMP or CAPM)
Requirements
- Travel: Up to 25% for visits to customer practices, team meetings, conferences, and training
- Nights/Weekends: Occasional nights and weekend work needed during onsite trips and to support urgent issues
Benefits
- Comprehensive benefits:
- Medical, dental, vision, 401(k) match, paid time off, PTO cash out
- Support for you and your family:
- Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
- Professional development programs:
- DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.