[Hiring] Patient Relations Specialist @Eye Care Partners Career Opportunities
Role Description The Patient Relations Specialist role will provide service to patients and providers via inbound and outbound calls while scheduling appointments, capturing messages for the clinic staff and providers, and addressing the needs of the customer with occasional guidance while ensuring KPI goals are met.
- Responsible for scheduling patient appointments.
- Escalates patients' health concerns in accordance with individual division guidelines.
- Provides connections to resources for clinical advice and guidance.
- Navigates complex situations while making sound effective decisions.
Qualifications
- High school diploma or general education degree (GED) required.
- One year of related experience and/or training; or equivalent combination of education and experience.
Requirements
- Favorable result on Background Check required.
- Basic computer skills.
- Strong customer service skills.
- Excitement to learn and grow.
Benefits
- Full Benefits Package - Medical, Vision, Dental and Life Insurance.
- 401k + Employer Matching.
- Paid Time Off (PTO) and Paid Holidays.
- Paid Maternity Leave.
- Competitive Base Pay.
- Employee Discounts.