Implementation Consultant
Paycor is a company that has been simplifying HR, payroll, and benefits for American businesses since 1971. The Implementation Consultant will be responsible for onboarding clients to the Paycor product suite, ensuring a smooth transition from existing systems, and providing consultative support to meet clients' needs.
Responsibilities
- Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion
- Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate
- Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients' requirements and business objectives are defined clearly that they are well understood by the entire project team
- Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals
- Work in coordination with non-client facing Implementation team members to ensure accurate database configuration
- Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software
- Investigate, analyze and recommend solutions for clients ' issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues
- Maintain accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks
- Conduct face-face telephone/web-based system review sessions with new users
- Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed
- Transition clients to ongoing Client Services Support resources upon successful implementation
- Other duties as assigned
Skills
- Bachelor's Degree - Required
- 1 year of experience in a client-facing position; prior implementation, project management or business to business sales experience a plus
- Knowledge of human capital software preferred
Benefits
- Medical coverage
- Virtual wellness classes
- Tuition reimbursement
- 401(k) + employer match
- Adoption assistance
- Financial assistance
- Paid time off
- Company holidays
- Culture days
- Comprehensive work-life balance programs
- Award-winning training and development programs
- Paid time off for volunteerism
Company Overview
Company H1B Sponsorship