Inbound Retail Care Specialist
Customer Care Specialist (Sales Focused - Inbound) Remote | Full-Time | $17.31/hour It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Are you passionate about technology and helping people find the right solutions? Join our remote team at VXI as a Customer Care Specialist , where you'll represent a leading global brand known for its innovation and user-friendly tech products. About the Client You'll be supporting a globally recognized technology company celebrated for its sleek product design, intuitive software, and customer-first philosophy. Their strong reputation and loyal customer base are built on delivering exceptional service and seamless experiences.
What You'll Do
As a Customer Care Specialist , you'll be the first point of contact for customers shopping online or reaching out to retail support. Your role is a blend of service and sales-focused on guiding customers through their buying journey, answering product-related questions, resolving concerns, and upselling solutions that enhance their experience. Your key responsibilities: Handle 30-40 inbound calls per day with professionalism and enthusiasm Provide personalized product recommendations and complete transactions Resolve customer inquiries efficiently while delivering exceptional service Translate technical information into simple, customer-friendly language Actively listen to identify needs and tailor solutions accordingly Adapt to a fast-paced sales environment and evolving technology offerings Maintain high energy and empathy in every interaction What We're Looking For We're looking for driven individuals with a passion for tech, a customer-first mindset, and a talent for communication. Qualifications: Minimum 2 years in a customer-facing sales or service role Bachelor's degree preferred, or equivalent work experience Excellent verbal and written communication skills Strong interpersonal skills and emotional intelligence Ability to work independently and make confident decisions Proficient in using digital devices (Mac, iOS, etc.) Basic troubleshooting experience for common tech issues Typing speed of at least 42 WPM with 95%+ accuracy Digital media experience (music, photography, video) is a plus Comfortable working in a dynamic, sometimes ambiguous environment Flexible availability, including evenings, weekends, and holidays Available to work shifts between 7:00 AM - 11:00 PM Central Time What You'll Get $17.31/hour pay Full-time, 40-hour work week 100% paid training Medical, dental, vision & life insurance options available Referral bonus: Earn $20 on every paycheck per active referral-no cap! Exclusive phone plan: $25/month for unlimited talk, text, and data (up to 5 lines) Career advancement and skill development opportunities Remote work benefits: Save time, money, and energy from home Remote Work Requirements Private Workspace: A quiet, dedicated workspace with no distractions. Ergonomics: A comfortable desk setup with all necessary equipment. Internet: A reliable internet connection with a minimum of 20 Mbps download and 10 Mbps upload speed. Ethernet Connection: Must be hardwired; Wi-Fi is not acceptable. #J-18808-Ljbffr Salary: USD 36000 - 36000 per year Experience: 2 years required