ITSM Entitlement Analyst job at Maximus in US National
Title: ITSM Entitlement Analyst Location: United States City Remote Country United States Working time Full-time Description & Requirements Maximus is a trusted federal partner supporting mission‑critical programs across national security, defense, and public service delivery. Our work focuses on sustaining, operating, and improving essential government systems and services, with proven operational excellence, and a commitment to mission success for our customers. Joining Maximus means becoming part of a collaborative, mission‑driven organization where teamwork, accountability, and professional growth are core to how we operate. We invest in our workforce through training, education, and career development, empowering professionals to deliver high‑impact solutions while contributing to outcomes that matter at a national scale. This position is contingent upon contract award and position availability. Selected candidates will receive a contingent offer of employment, which will become final only upon successful contract award to Maximus, availability of the position, and receipt of authorization to proceed. Ability to obtain and maintain a Public Trust is required. An active Public Trust and/or DHS suitability is preferred. Must be a U.S. Citizen without dual citizenship. This role is remote. The ITSM Entitlement Analyst supports the contract by providing enterprise software licensing and business process analysis services across desktop software environments. This role coordinates multiple commercial software publishers, tracks and validates hundreds of software entitlements, supports procurement and onboarding of managed publishers, and produces contract deliverables to ensure licensing compliance, optimization, and alignment with federal IT governance requirements. The position contributes subject matter expertise in software asset management in support of enterprise IT operations. Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS015, P3, Band 6 Job-Specific Essential Duties and Responsibilities: - Coordinate and manage relationships with 30+ commercial software publishers, supporting enterprise desktop software licensing operations across the contract. - Track, analyze, and maintain compliance for 400+ software entitlements, ensuring accurate usage, renewals, and reconciliation with contract terms. - Provide subject matter expertise in desktop software licensing, including onboarding new publishers, validating license compliance, and identifying optimization opportunities. - Support the procurement and onboarding of new managed publishers, including requirements analysis, documentation, and coordination with acquisition stakeholders. - Produce and contribute to contract deliverables, reports, and artifacts supporting enterprise IT operations and asset management. - Analyze business processes related to software asset management and licensing, recommending improvements aligned with federal IT governance and contract requirements. - Collaborate with technical, procurement, and program management teams to ensure licensing activities align with contract objectives and policies. Job-Specific Minimum Requirements: - Demonstrated experience coordinating with multiple commercial software publishers/vendors in an enterprise IT environment, including license onboarding and ongoing relationship management. - Proven ability to track, manage, and reconcile large volumes of software entitlements (hundreds of licenses), ensuring accuracy, audit readiness, and compliance with contract terms. - Hands-on experience providing software licensing subject matter expertise, including validating compliance, supporting renewals, and identifying optimization or cost‑avoidance opportunities. - Experience supporting IT procurement activities, including requirements documentation, coordination with acquisition teams, and onboarding of new managed publishers. - Strong analytical skills to analyze business processes, identify gaps or inefficiencies, and recommend improvements related to software asset management and licensing operations. - Experience producing formal deliverables, reports, and documentation in support of federal IT programs or enterprise IT operations. - Ability to collaborate effectively with technical, procurement, and program management stakeholders in a regulated federal environment - Bachelor’s degree in business, Information Systems, Management, or a related field (or equivalent experience) - 5+ years of experience in business analysis, IT asset management, software licensing, or enterprise IT support Preferred Skills and Qualifications: - Experience supporting federal IT programs under GSA MAS or similar contract vehicles - Strong knowledge of software asset management (SAM) and desktop licensing models -Experience supporting IT procurement and vendor onboarding - Advanced skills in Excel, reporting, and entitlement tracking - Strong written communication skills f