Leave of Absence Specialist - Team Lead
Leave of Absence Specialist - Team Lead Position Type: Full Time, exempt employee. Salary: Salary will be commensurate with the candidate’s experience, qualifications, and geographic location. Location: Remote; we are not seeking to hire applicants in Arkansas, Connecticut, Delaware, Hawaii, Montana, New Jersey, New Mexico, South Dakota, Vermont, Virginia, or West Virginia. Schedule: The ideal candidate will reside in Arizona and be able to support an 8:00am - 5:00pm PST schedule. About the Company: Ensign Services, Inc. (“ESI”) is a subsidiary of The Ensign Group, Inc. whose affiliated entities are considered national leaders in the fast-growing post-acute care industry. ESI provides service and support to over 378 facilities in the long-term care continuum that employ over 55,000 employees. ESI is known as the “Service Center” and provides the facilities and leaders it serves with “back-office” support in areas such as accounting, construction, compliance, human resources, information technology, learning and development, legal and risk management and recruiting. This structure allows the onsite leaders and caregivers to focus on day-to-day care and operational issues in their individual operations. What sets ESI apart from other companies is the quality of our most valuable resource - our people. We take our core values of Celebration, Accountability, Passion for Learning, Love One Another, Intelligent Risk Taking, Customer Second, and Ownership (“CAPLICO”) seriously. We want an individual in this role who will demonstrate these values through actions and words. About the Opportunity: The LOA Specialist – Team Lead oversees daily leave operations, manages a specialized administrative team, and serves as the primary technical resource for complex absence management. This role ensures company compliance with federal, state, and complex California-specific leave laws (including FMLA, CFRA, PDL, and workers' compensation interaction) while driving team productivity, developing policy, and managing vendor relationships. Job Duties and Responsibilities include, but are not limited to: Team Leadership & Operations: Manage daily workflows, assign tasks, conduct training, and lead the hiring and onboarding of team members; develop formal Standard Operating Procedures (SOPs). Compliance & Technical Oversight: Serve as the primary technical escalation point for complex cases; ensure strict adherence to federal and state (specifically CA) regulations.
Benefits
Oversight: Manage the compliant continuation of group health benefits and premium collection processes across all concurrent and consecutive federal, state, and California-specific leave types (including FMLA, CFRA, and PDL). Accommodation Leave Partnership: Partner with HRBPs to ensure the team is compliantly administering and tracking leaves associated with workplace accommodations. Program & Vendor Management: Partner with leadership on policy design, benefits continuation, and vendor selection and oversight. Case Administration: Independently manage a reduced, highly complex leave caseload utilizing automated absence management and payroll platforms. Preferred Qualifications: Experience: 4–7 years of multi-state leave administration experience (in-house preferred); and a minimum 2 years in a leadership or senior HR capacity. Technical Skills: Strong proficiency in MS Office; Experience with Workday and AbsenceSoft is highly preferred. Knowledge Base: Deep understanding of California specific leave laws (CFRA, PDL, PFL) alongside a strong understanding of federal and other multi-state regulations. Certifications: Certified Leave Management Specialist designation is a plus. Key Competencies: Advanced problem-solving, high discretion in handling confidential data, ability to work highly independently, handle multiple tasks simultaneously with exceptional cross-functional communication skills. Additional Information: Pre-employment criminal background screening required. What We Offer: We are committed to providing a competitive benefits and compensation package which includes medical/dental/vision coverage, company-provided life insurance, 401(k) with company match, and sick/vacation plans. We also believe in supporting our employee’s professional growth and development through our Learning Management System as well as training sessions and seminars. Take a look at these benefits (and more!) at www.ensignbenefits.com. Ensign Services, Inc. is an equal opportunity employer. If you need assistance or accommodation during the application process, please contact us at 888-659-3616. Job ID 1543