Medical Billing Customer Support 1st SHIFT REMOTE

About the position Join a Leader in Home Healthcare At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home. With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives. Explore more about our mission and services at Rotech.com. Overview and Responsibilities Job Title: Customer Support Specialist – CPAP Centralized Care Team (REMOTE) Support Patients. Simplify Care. Work from Home. Are you passionate about helping patients navigate their healthcare journey? Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role is ideal for individuals with healthcare experience who thrive in a fast-paced, patient-focused environment. As the first point of contact for new patients, you’ll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services. Pay starting at \$15.25 for the 1st shift plus a Quarterly Bonus opportunity 1st Shift Mon - Fri 8am - 5pm CST 100% REMOTE - Work from Home starting day one Must live within the US Essential Job Duties and Responsibilities (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.) Conduct patient satisfaction calls and act as a patient advocate to resolve concerns. Coordinate order fulfillment with field locations and ensure timely service delivery. Educate patients on products and services, including CPAP therapy. Maintain compliance with Medicare, Medicaid, and private insurance regulations. Manage new order intake, ensuring accuracy in clinical, billing, and care-related documentation. Perform quality assurance checks to meet documentation and medical necessity standards. Serve as the first line of support for patients, referral sources, and internal teams. Verify insurance eligibility and obtain authorization for services and equipment. Work extensively within proprietary systems (eIntake, IMBS) to manage patient records. Work independently in a remote environment Performs other duties as assigned Ready to make a difference from home? Apply today and help us deliver care that empowers patients.

Responsibilities

• Conduct patient satisfaction calls and act as a patient advocate to resolve concerns.
• Coordinate order fulfillment with field locations and ensure timely service delivery.
• Educate patients on products and services, including CPAP therapy.
• Maintain compliance with Medicare, Medicaid, and private insurance regulations.
• Manage new order intake, ensuring accuracy in clinical, billing, and care-related documentation.
• Perform quality assurance checks to meet documentation and medical necessity standards.
• Serve as the first line of support for patients, referral sources, and internal teams.
• Verify insurance eligibility and obtain authorization for services and equipment.
• Work extensively within proprietary systems (eIntake, IMBS) to manage patient records.
• Work independently in a remote environment
• Performs other duties as assigned

Requirements

• High school diploma or GED equivalent, required

Nice-to-haves

• Experience with medical equipment, preferred
• Experience with medical billing practices and of billing reimbursement, preferred
• Experience in healthcare administration, patient intake, or insurance verification, preferred
• One year of related work experience, preferred
• Medical terminology, preferred
• Accurately perform simple mathematical calculations
• Effectively communicate in English; both oral and written
• Interpret a variety of communications (verbal, non-verbal, written, listening and visual)
• Maintain confidentiality, discretion and caution when handling sensitive information
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Work independently and as part of a team
• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Outlook, Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt positions (as applicable)
• Commission for Account Executives
• Bonus and incentive opportunities
• Fixed and variable car reimbursement for Area Managers and Account Executives
• Car, mileage, and telephone reimbursement (as applicable)
• Employee discount and recognition programs
• Employee Assistance Program (EAP)
• 401(k), HSA, and FSA/Dependent Care FSA
• Medical, prescription, dental, and vision coverage
• Life insurance, disability, accidental death, identity protection, and legal services
• Meru Health mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings Solutions programs
• Hepatitis B (HEPB) and TB vaccinations