Office Import Coordinator I

About the position To process customs clearance (release) AND/OR confirm declarations for repetitive and non-complex shipments guided by the CCBS system and personal skills. Client (Internal/External): Import operations, Support Services, Consulting, Inbound services, Sales, etc, and all customs clients and partners. Specific output or services: Customs release AND/OR confirm declarations for repetitive and non-complex shipments using client' profile in CCBS system (creates or modifies line code/classification) Handle delivery service AND/OR import permits requests if required AND/OR gather and send proper documentation to the government

Responsibilities

• Data entry (open customers' files, validate information, credit and invoicing)
• Collect supplementary information or documentation from customers, drivers, custom and other offices, etc, when required
• Identify customer profiles discrepancies
• Answer standard questions and requests from customers, drivers, customs and other offices
• Work as team member with other actors: clients, UPS SCS employees, carriers, inbound agents

Requirements

• Entry-level position – minimum 6 months of experience
• High school degree.
• Bilingualism required: French and English (written and spoken). Strong verbal and written communication skills in French are essential. The role involves regular interactions with clients outside of Quebec (70%).
• Basic knowledge in Customs operations, laws and regulations, and other government departments
• Basic understanding of HS system
• Basic computer skills