One Stop "Summer" Student Specialist

Job Title One Stop "Summer" Student Specialist Department EMSS One Stop JM Worker Type Student (Fixed Term) Pay Information For hourly student pay rates, please visit the Student Job Classification page on the Office of Human Resources website. For salaried student positions, contact the department for pay information. Duration of Appointment Summer term 2026 availability required with an opportunity to continue work during the academic year. Maximum Scheduled Weekly Hours 1 Job Description Summary Student Specialist will provide customer service support on behalf of One Stop Services. The One Stop provides essential information and problem resolution to students, parents/families, and the broader university community in the areas of registration, financial aid, billing, and payment. This position focuses on delivering excellent customer service to both internal and external customers. It will allow students to gain applicable experience in customer service and office applications for resume building. Students will be expected to work a minimum number of hours during the summer term, and will have an opportunity to continue employment during the academic year.

Job Description

Essential Duties This position requires a strong working knowledge of One Stop’s service areas. Student Specialists complete a comprehensive training program. Provide high-quality start-to-finish customer service. Answer questions on the phone, by email, or in person in the areas of registration, enrollment, financial aid, student records, and billing and payment. Assist with on-campus outreach and initiatives. Help assist students and parents in the One Stop lobby. Work on various tasks as assigned. Required Knowledge, Skills, and Abilities Experience in a customer service/call center position is helpful. Sensitive to cultural diversity and able to communicate and interact effectively with people of all ages and diverse backgrounds. Accuracy, dependability, and confidentiality are critical. Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment. Be able to work independently, possess good organization skills, strong attention to detail, and the ability to prioritize multiple tasks.

Preferred Qualifications

Undergraduate Student at Miami University In good academic standing College Work-Study eligibility Additional Position Information (if applicable) Summer Availability Required (Summer/Winter: Maximum 40 hours per week) Academic Year: Opportunity to continue Employment (Fall/Spring: Maximum 22 hours per week) Required Application Documents Resume Posting Contact Information Amy Newsom One Stop Assistant Director 513-529-3693 [email protected] Additional Information A criminal background check may be required. All campuses are smoke- and tobacco-free campuses. This organization participates in E-Verify. Reasonable Accommodations Requests for reasonable accommodations for disabilities related to employment should be directed to [email protected] or 513-529-3560. Questions and follow-ups regarding requests should also be directed here. Miami University Values Statement Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility. For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage. Equal Opportunity/Affirmative Action Statement Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to [email protected] or 513-529-3560. Clery Act As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and p