Operations Analyst (USA, Remote)

Pay Rate: The annual base salary range for this position is $50,000-$80,000. Please note that the salary information is a general guideline only. At Sawdey Solution Services, we recognize that attracting the best talent is key to our strategy and success as a company. We will consider several factors when extending an offer to an applicant. These factors include (but are not limited to) the position, associated responsibilities, work experience, education, related training, and related skills. Position Location: Remote, USA Position Location Specifics: Remote, USA Work Environment: Remote/Telework/Work from Home Who You'll Report To: This position will report directly to the Director of Managed Services Operations with oversight from the Senior Operations Analyst. About the Role: This position falls under the umbrella of Sawdey's Managed Services Division (MSD). Sawdey MSD is a full-service Managed Service Provider (MSP)/Managed Security Service Provider (MSSP) providing IT and/or cybersecurity services to a variety of different clients (defense/government contractors, municipalities, non-profits, commercial organizations, etc.). The Operations Analyst will support various Sawdey MSD client relationships from an operational/financial perspective. Additional responsibilities include, but are not limited to:

• Reconcile client agreement/invoices with correct user, workstation, license, etc. counts.
• Obtain quotes from vendors/distributors and order equipment/licenses/etc. as requested for both clients and Sawdey.
• Prepare sales and purchase orders related to both clients and Sawdey.
• May assist with preparing client invoices and drafting client invoice emails.
• May assist with drafting new Sawdey MSD contracts and modifications.
• Perform analysis of resources/time needed to support clients.
• Perform financial modeling and analysis (client profitability analysis, resource estimation, financial projections/actuals, etc.).
• Accurately review, approve, and manage Sawdey MSD employee time entries and
• timecards.
• Train Sawdey MSD employees on time entry/timecards and other operational procedures.
• Support the reconciliation/allocation of Sawdey MSD expenditures.
• Support Sawdey MSD business development activities (assist with pricing/proposal preparation, financial/operational coordination for events, industry research, prospective client outreach, etc.).
• Support responding to requests for quote/bid.
• Support records management and maintaining Sawdey MSD SharePoint sites.
• May assist with paying vendor/partner invoices.
• Support risk management processes (identifying risks, conducting vendor due diligence/research, etc.).
• Prepare both internal and external briefs.
• Evaluate and recommend changes for Sawdey MSD operational optimization to include leveraging artificial intelligence (AI).
• Support project management-related activities.
• May assist with asset/inventory management (for both Sawdey and clients).
• May assist in handling incoming client or vendor calls.
• May assist with interviewing Sawdey MSD Operations Team candidates.
• May assist with oversight for MSD Operations Interns.
• May serve as a mentor to fellow Sawdey MSD Team members.
• Understand and adhere to Cybersecurity Maturity Model Certification (CMMC) requirements.
• May assist with proposal development, if necessary.
• May perform other duties, as assigned.

Experience Requirements:

• Zero (0) to six (6) years of experience in finance, operational analysis, program management, procurement or similar field.

o If zero (0) years of experience, a Bachelor's degree in Business Administration, Finance, Operations, or another related field is required.

• Experience reviewing time entries and timecards is preferred.
• Experience using Excel and pivot tables to perform financial analysis is preferred.
• Experience interacting with vendors/distributors and making payments to vendors/distributors is preferred.
• Experience reconciling expense purchases is preferred.

Education Requirements:

• Bachelor's degree in Business Administration/Management, Finance, Operations, or another related field highly preferred