Operations Assistant

NEXTGEN, an Exclusive Networks Company, is a unique next-generation business model helping drive growth for technology vendors, reseller partners and end-customers. We offer a carefully curated and complementary portfolio of leading enterprise software and value-added cloud solutions. Our collaborative approach makes it easy for technology partners to do business with scaling startups through to globally recognized blue-chip vendors offering innovative and evolving product solutions and services. DUTIES AND RESPONSIBILITIES | About the role Based in Manila as part of the offshore team supporting the ANZ business, this role reports to the Operations Team Lead. As the Operations Assistant, you will: Monitor and action incoming requests promptly and with a high attention to detail to meet expected service level agreements. Processing orders in the NEXTGEN ERP system. Placing orders with Vendors. Processing Vendor and Customer Invoices. Work as part of a team and independently as required to provide a high level of customer service. Follow the designated internal processes and procedures in the CRM and ERP systems. Handle both internal and external queries with minimal supervision. Assist in producing internal, customer, and Vendor reports. Working closely with the extended Operations and Finance teams. QUALIFICATIONS AND EXPERIENCE | About you The ideal Operations Assistant: Ability to take initiative and work proactively. Flexible and eager to learn. Strong customer focus with keen attention to detail. Excellent time management and ability to prioritise. Strong written and verbal communication and interpersonal skills. WHO ARE EXCLUSIVE NETWORKS? | Why work for us We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com. We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information. We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us. Our benefits include: HMO (Since Day 1) Leave Credits (Vacation, Sick, Well-being, Birthday) Employee Assistance Program Variable Pay If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success.