Patient Billing AR Manager (Remote)

We believe that mental health is just as important as physical health. We recognize that mental health issues can be complex and multifaceted, and we are dedicated to treating the whole person, not just the symptoms. We aim to create a world where mental health is no longer stigmatized or marginalized, but rather is embraced as an integral part of one's overall well-being. We believe that by providing quality care that is both evidence-based and compassionate, we can empower individuals to take charge of their mental health and achieve their full potential. We are passionate about making a positive impact on the lives of those struggling with mental health issues and we strive to be a force for positive change in the field of mental healthcare.

About the Role

Rula is seeking a Patient Billing AR Manager to join our team. Reporting to the Senior Financial Operations Manager, this role will oversee the onshore billing team, manage the offshore billing vendors, and ensure seamless patient billing processes and systems. This individual will be responsible for execution of billing and collections operations and continuous process improvement as Rula continues to scale. This role requires a high level of organization, attention to detail, strategic thinking, analytical work, and a customer centric personality. Ideal candidates will have experience in healthcare payer operations and revenue cycle management, and be comfortable working in dynamic, fast-paced environments with evolving priorities. If you have experience in collaborative and problem-solving environments and a track record of managing complex processes, please apply!

Required Qualifications

• 3+ years of experience in revenue cycle and/or strategy consulting, leading end-to-end transformation (process, technology, and people)
• Expertise building processes and utilizing tools to drive optimization and efficiency
• Proficiency leveraging data analytical tools (i.e. SQL, Excel/GSheets, Looker) to inform decision making and performance updates
• Skillfulness in applying structure, cross-functional partnership, prioritization, and effective communication to solve complex problems across the organization
• Experience in writing deliverables (i.e. technical requirements, project plans/updates, experiment results, and/or strategy documents) that are clear and concise for all audiences technical and non-technical

Preferred Qualifications

While having the preferred qualifications enhances your candidacy, having all of them is not mandatory. We encourage all interested applicants to apply, even those who may not meet every preferred requirement.

• Experience working in an AR (Accounts Receivable) function
• Experience in a startup and/or healthcare environment
• General knowledge of payer/insurance landscape, particularly reviewing and implementing requirements for healthcare payer contracts
• Technical savviness with tools such as Salesforce, ZenDesk, AdvancedMD/EHR, Availity, or similar platforms to spearhead continuous improvement

We're serious about your well-being! As part of our team, full-time employees receive:

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all

Our team We believe that diversity, equity, and inclusion are fundamental to our mission of making mental healthcare work for everyone. We are dedicated to having a culture of inclusion that will support our employees in feeling safe, seen, heard, and valued.