Patient Engagement Specialist (Must Reside Near Orlando, FL)
ABOUT: Cardiovascular Services of America (CVAUSA) is the largest private and independent cardiology network in the United States. Our inclusive and diverse network brings together top cardiovascular specialists and thought leaders who offer regional perspectives and a broad strategic vision for the future of patient care. WHO WE ARE AND WHAT WE DO: Headquartered in Orlando area, Cardiovascular Associates of America aims to bring the best cardiovascular physicians in one network with the common mission of saving lives, reducing costs, and improving patient care through clinical innovation. Through CVAUSA’s physician-centered practice management model, physicians drive clinical care and their practice culture, while benefiting from the business expertise and shared resources available through CVAUSA for better patient outcomes. JOB OVERVIEW: The Patient Engagement Specialist will function as a critical member of the Heart Failure Program and will work closely with the heart failure clinical team in ensuring patient engagement, success, and satisfaction. This Patient Engagement Specialist will be responsible for outreaching, enrolling, and coordinating patients. This includes, but may not be limited to: Oversee and manage a referral list of patients eligible for enrollment. Outreach to target list of patients in a timely manner and maintain appropriate documentation. Aim to increase patient engagement by professionally informing patients and/or caregivers on the individualized care and service they can expect. Assist patients with scheduling appointments in accordance with the Heart Failure program. Handles and coordinates inbound and outbound calls in a professional, courteous and timely manner. Manages and screens calls according to caller's needs and assists in resolving or redirecting the call if appropriate. Handle tracking and coordination of mailings in collaboration with the care team Ensure patient demographics in the medical record is updated with current information. Review and follow up on voice mail messages in a timely manner. Aim to always deliver an excellent patient experience. Build a good rapport and maintain long-lasting relationships with patients and caregivers. Participate in staff meetings. Other duties as assigned. QUALIFICATIONS AND BACKGROUND): High school diploma or GED Minimum one-year experience in customer service or a healthcare call center. Some experience in a medical office setting or healthcare experience is a plus. Experience with telehealth a plus. Strong interpersonal skills to communicate effectively and pleasantly with patients and other care team providers. Excellent customer service skills with the goal of achieving high quality customer satisfaction. Excellent at taking initiative, multi-tasking, and organizing. Brings a positive attitude, is compassionate, and enjoys working within a team approach. Experience working with electronic health record, such as Athena, as well as tools including Microsoft Word, Excel and other computer applications is strongly preferred. Bi-lingual fluency {English and Spanish speaking) is required. This is a remote position. A dedicated space to ensure HIPAA compliance with reliable broadband is required. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Job Type: Full-time Salary: $16-18 per hour Benefits:401{k) Health insurance Dental insurance Vision insurance Disability insurance Life insurance Paid Time Off Schedule: Monday to Friday Location: Remote within Orlando, Florida Novocardia provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to religion, race, creed, color, sex, sexual orientation, alienage or citizenship status, national origin, age, marital status, pregnancy, disability, veteran or military status, predisposing genetic characteristics or any other characteristic protected by applicable federal, state or local law. We are an equal opportunity employer and celebrate diversity. We are committed to creating an inclusive environment for all employees.