Personal Injury Legal Virtual Assistant; REMOTE

Position: Personal Injury Legal Virtual Assistant (REMOTE) Personal Injury Legal Virtual Assistant (REMOTE) Full-time The Ward Law Group, recognized as one of the Best Places to Work for consecutive years, serves the community with compassion and excellence. We foster a collaborative, innovative, and high-accountability environment where each team member contributes to meaningful outcomes. Our culture values faith, accountability, leadership, loyalty, and service to our clients, teammates, and community. Join a firm where professional growth meets purpose and where every role contributes directly to life-changing client results. Headquartered in Miami Lakes, with offices in Manhattan and Orlando, The Ward Law Group is expanding nationally, with upcoming locations in New Jersey and Texas. Compensation: USD $1,000+ per month (based on experience) As a Virtual Assistant, you will work remotely from home as an independent contractor (health care benefits and paid time off are not provided). Full‑time availability is required for a 40‑hour workweek with two days off. Depending on business needs, one weekend day may be included in your schedule.

Responsibilities

• Answer, screen, and route incoming calls to the appropriate team member
• Take and relay messages or transfer calls to voicemail when staff are unavailable
• Log phone calls and upload documents into the online document management system
• Provide clerical support to office staff, including faxing, copying, and file organization
• Maintain regular communication with clients and respond to questions
• Obtain insurance coverage information in a timely manner
• Follow up on medical treatment and confirm continuity of care
• Request and obtain medical records and billing statements from providers
• Communicate with insurance companies regarding treatment status and update adjuster information in the system
• Perform additional administrative and case‑related duties as assigned

Qualifications

• Fluent in both English and Spanish (spoken and written)
• Willingness to work overtime as needed
• Strong written and verbal communication skills
• Resourceful and proactive in resolving issues
• Self‑motivated with the ability to multitask
• Able to work independently with minimal supervision

Equipment Requirements

• Computer
• Windows:

Windows 10, Intel i5 (8th Gen+) or 2 GHz and 8 cores; 16 GB RAM; 256 GB SSD

• Mac: macOS 11 (Big Sur+) or Apple M1 or Intel i5; 8 GB RAM; 256 GB SSD
• Internet
• Connection:

Wired Ethernet preferred; 5 GHz Wi‑Fi acceptable

• Internet speed: 30 Mbps download, 15 Mbps upload, latency under 100 ms
• Webcam for daily meetings

Your talent, skills and experience will be rewarded with a competitive compensation package. #J-18808-Ljbffr