Production & Tools Manager
About the Role
A global technology company is seeking a Production & Tools Manager to lead the end-to-end production operation for its outbound communications team. This team builds and launches high volumes of email, push, SMS, and in-app campaigns reaching millions of users worldwide, including compliance-driven and regulatory communications that demand precision, speed, and care. You will own the production queue from intake through launch, manage the daily workload of a small team of production developers, and act as the liaison between campaign stakeholders and the production team. The role is roughly 50% process and people leadership and 50% hands-on campaign production. You will also serve as the team's tool owner and subject matter expert, maintaining templates, system configurations, and best practices in the marketing automation platform. This is a fast-paced environment with short notice requests and competing priorities. The right person thrives on keeping work flowing, solving problems creatively, and knowing when to flex a process without ever skipping a quality check.
What You Will Do
Own the production queue end to end: intake, prioritization, assignment, build, QA, and launch of campaigns across email, push, SMS, in-app, landing pages, and emerging channels Lead a 15-minute daily stand-up to prioritize the day's work and direct the workload of two production developers Serve as liaison between campaign stakeholders and the production team, translating ambiguous requests into clear, actionable production briefs Perform hands-on campaign production, including building audiences with SQL, building content, assembling multi-step journeys, and QA Set and enforce quality standards covering content accuracy, rendering, audience logic, suppression rules, and targeting Apply privacy and compliance rules (GDPR, CAN-SPAM, opt-in/opt-out preferences) to every send as the final gate before launch Forecast capacity, estimate level of effort, set realistic timelines with stakeholders, and prevent bottlenecks before they back up the queue Own the marketing automation platform: maintain templates and shared infrastructure, document best practices, and educate cross-functional partners on what the tools can do Advise stakeholders on campaign strategy and channel recommendations, suggesting more efficient or effective approaches where appropriate Must Haves: Your Expertise: 8+ years of experience in marketing operations, campaign production, or digital communications, including experience leading campaigns or production workflows in a high-volume, short-timeline environment Hands-on experience with enterprise marketing automation platforms such as Eloqua, Salesforce Marketing Cloud, or Braze (experience with only entry-level tools like Mailchimp will not qualify) Working knowledge of SQL: able to read queries, understand joins and logic, edit templates, and catch errors (building from scratch is not required) Solid understanding of GDPR, CAN-SPAM, and opt-in/opt-out regulations as applied to campaign production Experience building multi-channel, multi-step journeys and automations, not just single sends Strong stakeholder management: able to intake requests, set expectations, and influence without direct authority Comfort with urgency and ambiguity, with the judgment to flex processes when needed while never skipping quality checks US based Preferred Qualifications: Experience with Iterable Experience with A/B testing frameworks and interpreting results at a working level Background in a regulated industry (financial services, pharma, gambling) or a tech/SaaS company Experience working with global teams across time zones Experience creating dynamic content for global, multi-language campaigns Advanced SQL, audience segmentation, boolean targeting logic, or suppression rule design Experience designing or improving production workflows, intake systems, or cross-team handoff processes Key Details Location: Remote, US Based Start Date: July 2026 Duration: 6-month contract, with strong potential for extension to a year or more Work Schedule: Full-time, 40 hours per week. PST strongly preferred Pay Rate Range: $75.00 to $90.00 per hour (W2)