Program Manager, Emergency Preparedness and Response – E-ISAC

Job Description:

• Coordinate with plan owners across incident response, business continuity, and crisis action activities
• Support alignment and integration of existing plans to ensure they function cohesively during real-world events
• Lead day-to-day operational preparedness efforts, including plan updates, maintenance, training program, and continuous improvement
• Coordinate and execute response exercises, simulations, and readiness activities across internal teams
• Establish and support clear activation protocols, escalation pathways, and defined roles during incidents
• Support response activation efforts, including communications, situational awareness, and coordination across stakeholder groups
• Lead the maintenance of communication and situational awareness processes
• Develop and track preparedness and readiness metrics, identify gaps, and support remediation planning
• Take an active role in cross-sector and industry emergency response activities and working groups
• Coordinate NERC and the E-ISAC emergency management functions related to industry-wide response
• Manage relationships with internal stakeholders, external partners, and vendors supporting emergency preparedness and response

Requirements:

• 10+ years of experience in emergency management, incident response, crisis management, or similar operational environments
• Demonstrated experience developing, maintaining, and operationalizing emergency response or continuity plans
• Strong background in designing and delivering training or educational programs with the ability to translate complex concepts into clear, actionable guidance for diverse audiences
• Proven ability to coordinate across multiple teams and stakeholders in both steady-state and incident-driven environments
• Strong project management and organizational skills with attention to follow-through and execution
• Ability to perform effectively in fast-paced, high-pressure, and ambiguous situations
• Experience planning and leading response exercises and facilitating after-action reviews
• Familiarity with incident command systems, emergency management frameworks, and crisis coordination practices