Quality Assurance Specialist- 1323 - Durban, South Africa
About the client: Our client is a digital marketing agency specializing in helping home service businesses grow through comprehensive digital solutions. They transform websites into lead-generating assets while building brand awareness through SEO, social media, and paid advertising campaigns. About the role: We are seeking a detail-obsessed Quality Assurance Specialist to maintain and optimize the standard of excellence across all deliverables in our fast-paced digital marketing agency. The ideal candidate is a "systems thinker" who loves reviewing technical details, catching errors before they reach the client, and ensuring that our remote team produces high-quality work that aligns with project requirement. Digital Marketing Agency experience is a plus. What you’ll be doing: Deliverable Review: Conduct thorough quality checks on all agency output, including websites, content, social media posts, and SEO deliverables. Standards Implementation: Build and refine QA checklists and flow charts to ensure every asset meets brand guidelines and technical specifications. Feedback Documentation: Draft, update, and organize feedback reports to ensure a "single source of truth" regarding quality standards and required revisions. Accountability Tracking: Monitor project boards daily to identify items ready for review and coordinate with team members to resolve quality bottlenecks. Reporting: Generate weekly quality health reports for leadership to identify recurring errors and areas for team training. Compliance Support: Handle the technical side of final approvals, ensuring all assets are correctly formatted and meet specific client expectations before launch. Communication Coordination: Assist in organizing daily stand-ups and ensuring quality-related feedback is documented and accessible across different time zones. Who are we looking for? 2+ years of experience in a Quality Assurance or Project Management role. Strong expertise in Zoho or similar project management systems (ClickUp, Asana, Monday.com, etc.). Highly organized and detail-oriented with experience in quality control and process standardization. Strong analytical skills with the ability to identify quality gaps and implement effective solutions. Excellent communication skills with the ability to provide constructive feedback and motivate teams. Experience working in digital marketing agencies is required. US experience is required. Position: Quality Assurance Specialist Remote Status: Fully Remote Working Hours: 9:00 am - 6:00 pm EST Holidays: US Federal Holidays Salary: USD 800 - USD 1000 per month Internal Job ID: 1323