RCM Training Consultant 2

Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This "for doctors, by doctors" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for “Technology Team of the Year” 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us?

Job Description

Summary: ModMed is seeking an RCM Training Consultant who will be responsible for developing and delivering comprehensive training programs for Revenue Cycle Management (RCM) solutions, ensuring clients and internal teams are proficient in utilizing our software to optimize their financial operations. Your Role: Design, develop, and update training materials, including presentations, user guides, job aids, and e-learning modules, for various RCM products and features. Conduct engaging and effective virtual and in-person training sessions for clients (medical practices, hospitals, and billing companies) and internal Modernizing Medicine staff. Assess training needs and tailor content and delivery methods to diverse audiences with varying levels of technical proficiency and RCM experience. Provide ongoing support and consultation to trainees, addressing questions, troubleshooting issues, and offering best practices for RCM workflows. Collaborate with product development, implementation, and support teams to stay informed about product updates and enhancements, incorporating relevant information into training programs. Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, and make continuous improvements. Maintain expert-level knowledge of Modernizing Medicine's RCM software and industry best practices. Assist in the creation and maintenance of a knowledge base and frequently asked questions (FAQs) related to RCM training. Travel as required to client sites for on-site training and support. Skills & Requirements: Bachelor's degree in Business Administration, Healthcare Administration, Education, or a related field; or equivalent practical experience. 3+ years of experience in RCM training, implementation, or a related healthcare IT role. Proven expertise in Revenue Cycle Management processes, including patient registration, charge entry, claims submission, denial management, payment posting, and accounts receivable follow-up. Strong understanding of medical billing and coding (CPT, ICD-10, HCPCS). Demonstrated ability to design and deliver engaging and effective training programs to diverse audiences. Excellent written and verbal communication skills, with the ability to explain complex technical concepts clearly and concisely. Proficiency in creating professional training documentation and presentations using tools like Microsoft Office Suite (PowerPoint, Word, Excel). Experience with Learning Management Systems (LMS) and e-learning development tools is a plus. Strong analytical and problem-solving skills with a keen attention to detail. Ability to work independently and collaboratively in a fast-paced, dynamic environment. Certification in professional training or adult education is desirable. ModMed Benefits Highlight: At ModMed, we believe it’s important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits: United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution, 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs, Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs, Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed, Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning, Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles, Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters. PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address ([email protected]). Please check senders’ email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.