Receptionist
Role Summary We are seeking a highly articulate, tech-savvy, and professional receptionist to be the first point of contact for our company. This is a fully remote position ideal for someone in the Philippines who possesses impeccable English language skills and excellent writing and listening comprehension. The role also requires adaptability to systems, light email correspondence, and documentation of calls. Core Responsibilities Answering Inbound Calls Receive and professionally respond to incoming calls with clarity, confidence, and courtesy. Information Documentation Accurately document client and caller information in English during or immediately after calls into our CRM system. CRM Navigation Quickly learn and efficiently use our Customer Relationship Management (CRM) platform to retrieve and input information. Email Correspondence Draft and send light, professional email communication as needed (e.g., confirmations, follow-ups, basic client support). Scheduling & Reminders Assist in booking appointments or sending reminders via CRM or other internal tools. Escalation & Follow-ups Identify when to escalate calls to relevant departments and ensure clear hand-off notes are left for the internal team.
Required Qualifications
Language & Communication Near-native English fluency in both speech and writing. Excellent listening comprehension and note-taking ability. Technical Proficiency Demonstrated comfort with remote tools and platforms (e.g., CRMs, VoIP systems, Google Workspace). Ability to learn new software quickly and independently. Professional Demeanor Calm, friendly, and service-oriented tone. Ability to handle pressure, multitask, and maintain professionalism at all times.
Work Environment
Must have a reliable high-speed internet connection. Backup power or plan in place for outages. Quiet, distraction-free workspace.
Preferred Qualifications
Previous experience in a receptionist or customer service role (remote experience a plus). Familiarity with CRM platforms like Salesforce, Outlook, Sagoma MS Bookings or similar. Background in Personal Lines insurance. Note: This description indicates, in general terms, the type and level of work performed and responsibilities held by the team member(s). Duties described are not to be interpreted as being all-inclusive or specific to any individual team member. No Third Party Agencies or Submissions Will Be Accepted. Our company is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. DFWP Opportunities posted here do not create any implied or express employment contract between you and our company / our clients and can be changed at our discretion and / or the discretion of our clients. Any and all information may change without notice. We reserve the right to solely determine applicant suitability. By your submission you agree to all terms herein.