Registered Nurse (RN) - Remote Care Team

POSITION TITLE: Registered Nurse (RN) – Remote Care Team LOCATION: ME, NH or VT HOURS: Full time, 37.5hrs/week, hourly (Non-Exempt) position UNION MEMBERSHIP: This position is represented by AFT union in NH/VT & MSEA union in ME POSITION PURPOSE

• PPNNE’s Remote Care Team (RCT) provides both Telehealth clinical care to patients, as well as Centralized Clinical Support to both patients and health center staff at our 16 health centers regarding lab work follow up, patient communications, referral care coordination, and health information management Affiliate-wide. The Registered Nurse for Remote Care Team Nurse may serve as the first point of contact for patients via remote support services, ensuring outstanding customer service and patient satisfaction by collaborating with the team to provide high-quality patient centered care, while also attending to daily administrative centralized support duties Affiliate-wide.

YOUR DAY- TO-DAY RESPONSIBILITIES:

• Schedule patients for appointments based on medication, symptom or follow up needs
• Provide excellent, patient-centered care in collaboration with PPNNE colleagues including licensed and non-licensed staff
• Counsel/educate patients regarding all services offered by PPNNE including general reproductive health care; all FDA-approved methods of birth control, including emergency contraception; pregnancy options; and other services related to physical and emotional health and wellbeing
• Assist the Remote Care Team managers with assigned responsibilities, primarily related to follow up of lab results, incoming patient medical questions, and care coordination in collaboration with members of the Remote Care Team
• Notify patients of results, follow up care plans, and send reminders for care, while completing communications within appropriate timeframes per Medical Standards and Guidelines (MS&G)
• Triage and respond to incoming patient communications, via telephone and electronic communications
• Fulfilling prescription treatments based on lab result findings
• Assist with regular Clinical Quality Assurance initiatives and associated required audits
• Provide health care that is culturally and linguistically appropriate to PPNNE patient populations
• Demonstrate approach to sexual and reproductive health care consistent with Planned Parenthood’s philosophy, service standards and fundamental concepts of reproductive justice.

JOB PERKS:

• Work with a group of dedicated professionals
• Collaborative Work Environment – PPNNE upholds high workplace values and patient service standards, fostering respect, engagement, and teamwork to create the best experience for employees and patients alike.
• Cost Coverage for State RN licensure renewal
• Gain experience with a trusted leader in affordable, high quality, health care
• Gain experience using the Electronic Medical Records program EPIC
• Make a Difference! - Make a direct impact in your community by providing patients with access to high quality & essential health care services

COMPENSATION:

• Pay Range - for this position is based on years of relevant work experience. Candidates with 0-6 years of experience can expect to earn between $36.27 - $40.85 per hour. As experience increases, so does the rate of pay, with candidates who have 19 or more years of direct experience earning up to $52.86 per hour.

BENEFITS:

• Up to 3 weeks paid time off (increases with tenure) & up to 10 Paid Holidays
• Paid Parental Leave
• Medical, Dental & Vision Insurance
• PPNNE Funded Health Reimbursement Account to cover portion of medical deductible costs
• 403b retirement account and 2% employer match eligibility
• Employee Assistance Program (confidential counseling and resources)
• Employee referral bonuses
• Employer Paid Short Term Disability & Life Insurance

KNOWLEDGE, SKILLS AND ABILITIES:

• RN, with associate degree in nursing (bachelor's degree preferred), plus 1-3 years of relevant clinical experience, or an equivalent combination of education and experience from which comparable knowledge and skills are acquired
• Compact RN license in Vermont, New Hampshire and Maine
• Ability to work completely remotely and collaborate effectively with remote team members across 3 states
• Excellent customer service skills and ability to discuss sensitive topics using trauma informed approach to care
• Experience with telephone and EHR portal triage
• Ability to navigate multiple digital applications at once including EHR, Microsoft 365 (Excel, Word, Teams, SharePoint), Outlook, RingCentral phones/faxing, and other technologies as needed, or willingness to learn
• Ability to sit or stand for up to 6-7.5 hours per day

WHY JOIN PPNNE? Planned Parenthood of Northern New England (PPNNE) was founded on the belief that everyone has the fundamental right to make decisions about their bodies and reproductive futures free from harassment or fear. Working for Planned Parenthood is more than just a job. Joining Planned Parenthood means becoming part of