[Remote] Access Service Representative (3 month TEMP)
Note: The job is a remote job and is open to candidates in USA. Northwell Health is a healthcare organization seeking an Access Service Representative. The role involves admitting patients, collecting necessary information, and performing clerical duties related to patient admissions and insurance verification.
Responsibilities
- Admits patients to hospital and provides information regarding hospital regulations and policies (i.e Patient Bill of Rights, Health Care Proxy etc.)
- Conducts interviews to obtain demographics, insurance information etc. and enters data into hospital Patient Registration System
- Communicates hospital's collection policy and collects deductibles and co-pay obligations
- Obtains appropriate signatures on medical, legal and financial forms
- Prepares charts, registration forms, patient addressograph plates etc
- Forwards required items to nursing unit/clinic
- Maintains manual bed board and reconciles daily census to nursing units
- Notifies nursing unit of patients arrival and arranges to have patient escorted to their room
- Contacts insurance carrier(s) to obtain all information necessary for the successful billing of third party payors in certain departments (coordination of benefits, benefit coverage/limits, co-pay/deductible amounts, authorization, pre-certification and referral requirements etc.)
- Re-verifies insurance of recurring patients
- Performs financial assessments and Sliding Fee Scale Assessments of patients who are uninsured and/or are unable to meet their financial obligation to the hospital
- Reevaluates sliding scale assignment annually
- Reconciles charge documents with patient logs and enters charges into the Patient Registration System
- Schedules patient for clinic visits, pre-admission testing, special tests and consultations, OR bookings and arranges patient transportation, as needed
- Responsible for answer telephone, maintaining files, sorting mail and keeping inventory of supplies
- Informs manager of all activities, needs and problems
- Performs related duties, as required
Skills
- High School Diploma or equivalent, required
- Prior customer service experience, required
- Data entry skills (80 keystrokes per minute), required
- Must pass Site training program within the normal probationary period
- Communicate effectively in English (speaking and reading)
Company Overview