[Remote] Account Manager (Clinical)
Note: The job is a remote job and is open to candidates in USA. Velsera is a company formed in 2023 with a mission to accelerate the discovery and development of life-changing insights in healthcare. The Account Manager (Clinical) role involves building relationships with key stakeholders, managing the sales cycle for small to mid-sized accounts, and driving customer satisfaction and revenue growth in the clinical diagnostics segment.
Responsibilities
- Build and maintain strong relationships with key decision-makers and stakeholders across your assigned account portfolio
- Own net new account growth within small to mid-sized accounts, managing the full sales cycle from prospecting to close
- Partner closely with your outside sales counterpart to support joint accounts and ensure a coordinated, seamless customer experience
- Develop and execute account plans focused on retention, expansion, and long-term partnership development
- Identify and pursue upsell, cross-sell, and expansion opportunities within existing accounts
- Lead renewal discussions and support contract negotiations to drive continued customer success and revenue growth
- Understand customer business objectives and challenges, positioning Velsera solutions to support their goals
- Facilitate regular business reviews and stakeholder meetings to communicate value, outcomes, and future opportunities
- Partner cross-functionally with Customer Success, Professional Services, Product, and Support teams to address customer needs
- Maintain accurate pipeline activity, account planning, forecasting, and renewal tracking in Salesforce
- Develop and deliver compelling presentations, proposals, and business reviews tailored to customer needs
- Stay current on Velsera's product portfolio and the broader clinical genomics and diagnostics landscape
- Monitor industry trends and competitive dynamics to identify opportunities and strengthen Velsera's position
- Represent Velsera at industry conferences and events as needed
- Travel may be required up to 30%
Skills
- 3+ years of experience in a quota-carrying sales, account management, or business development role
- Demonstrated success managing and growing a book of business, including net new account acquisition
- Strong communication and relationship-building skills, with the ability to engage decision-makers effectively in a remote/virtual selling environment
- Ability to manage a high-volume pipeline, prioritize across accounts, and drive opportunities to close
- Collaborative mindset with experience working alongside field or outside sales counterparts to support shared accounts
- Proficiency with CRM platforms (Salesforce preferred) and standard business productivity tools
- Experience in healthcare, clinical laboratory, genetics/genomics, or life sciences
- Familiarity with SaaS or data solutions in a clinical or research context
- Bachelor's degree
Benefits
- A full-suite of industry-leading benefits (list by location)
- Remote work flexibility
Company Overview