[Remote] Account Manager - Employee Benefits
Note: The job is a remote job and is open to candidates in USA. Gallagher is a leading company in employee benefits, dedicated to helping organizations navigate important people decisions. The Account Manager - Employee Benefits is responsible for delivering high-quality service to clients, managing accounts, and contributing to client retention and satisfaction while ensuring timely and effective solutions are provided.
Responsibilities
- Deliver high quality and efficient service to both internal and external clients through day-to-day account management of assigned accounts
- Contribute to key business outcomes such as client retention, client satisfaction, and achieving operating/margin targets
- Build and solidify relationships with existing clients by providing exceptional ongoing care
- Take a leadership role in the renewal process in partnership with the Production team
- Cultivate relationships with the buyer in the client organization as well as with day-to-day client representatives and buyers
- Support one or more Producers and/or Account Executives and act as the first line of contact when they are unavailable
Skills
- Bachelor's degree with 0+ years client service and/or claims management experience -OR- High School degree/GED with 3+ years client service and/or claims management experience
- Appropriate licensing as required
- Proficiency in Microsoft Office
- Must obtain Life & Health License within the first 90 days of employment, if not already licensed
- Previous insurance knowledge and experience managing client relationships
- Proficient in using technology as a tool to maximize productivity and quality
- Strong written and verbal communication skills
- Comfortably engages others in consultative discussion
- Effectively manages/balances multiple and sometimes competing priorities
- Works in a self-directed manner
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
Company Overview
Company H1B Sponsorship