[Remote] Account Manager, North America SMB

Note: The job is a remote job and is open to candidates in USA. Accruent is a leading provider of solutions for unifying the built environment, and they are seeking an Account Manager for their North America SMB Accounts. This role focuses on managing and growing relationships with small and mid-sized business customers, driving renewals, identifying growth opportunities, and ensuring customer satisfaction through proactive engagement and collaboration with internal teams.

Responsibilities

• Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction
• Conduct periodic check-ins to understand customer needs and identify opportunities for improvement
• Build relationships with operational and mid-level stakeholders within customer organizations
• Act as the customer advocate internally to ensure timely resolution of issues
• Drive contract renewals and identify opportunities for incremental growth within existing accounts
• Promote additional SaaS modules, features, and services aligned with customer needs
• Manage a defined book of business and achieve assigned revenue targets through proactive pipeline management
• Support customers in understanding the value of Accruent solutions and best practices
• Partner with Customer Success and Support teams to address issues and maintain high satisfaction levels
• Share tips and resources to help customers maximize their investment
• Monitor account health and escalate risks of churn early
• Maintain accurate CRM records (e.g., Salesforce) for forecasts, renewals, and pipeline activities
• Provide regular updates on account performance and growth opportunities
• Work closely with Marketing, Customer Success, and Professional Services to deliver a positive customer experience
• Communicate customer feedback and enhancement requests to Product Management
• Stay informed about Accruent’s offerings and competitive positioning
• Share relevant insights and best practices with customers to support their business objectives

Skills

• 2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software
• Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals
• Strong communication and relationship-building skills
• Familiarity with CRM tools such as Salesforce
• Experience in asset management, facilities, or real estate-related software is a plus
• Understanding of SaaS renewals and upsell motions

Benefits

• Resources, coaching and support necessary to achieve Growth Without Limits in their personal and professional lives
• Reasonable accommodations for applicants with disabilities

Company Overview